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User review of Intercom

A must-have tool for SaaS companies

- by Kirk

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I am highly impressed with the messaging automation feature which helps us contact our users with effective messages at the right time. This helps us control their experience with our products so that they keep coming back for more. In-app messages are more effective than email as we get a much higher response with the former.

What aspects are problematic or could work better?

There is only a minor issue that I’m concerned about. As we are using Intercom for increasingly complicated campaigns and larger messaging needs, I’m hesitant to update anything in the app as I am worried I might do something wrong and break the flow.

What specific problems in your company were solved by this product?

We use Intercom to onboard new users and make them understand the value of signing up with us. The app has helped to improve communication with our customers.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Marketing and Advertising

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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