A must-have tool for SaaS companies

What are the best aspects of this product?

I am highly impressed with the messaging automation feature which helps us contact our users with effective messages at the right time. This helps us control their experience with our products so that they keep coming back for more. In-app messages are more effective than email as we get a much higher response with the former.

What aspects are problematic or could work better?

There is only a minor issue that I’m concerned about. As we are using Intercom for increasingly complicated campaigns and larger messaging needs, I’m hesitant to update anything in the app as I am worried I might do something wrong and break the flow.

What specific problems in your company were solved by this product?

We use Intercom to onboard new users and make them understand the value of signing up with us. The app has helped to improve communication with our customers.

Are you a current user of this product?

Yes