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User review of Intercom

A product that has been helpful for me the whole time.

- by Tammy

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I love how this tool offers you a line to directly interact with you end user. This makes it even more possible even if the user is located internationally.

What aspects are problematic or could work better?

I noticed Intercom has a tendency to make changes. But then again, it's a product in development. So this is expected for an evolving tool that gets better over time.

What specific problems in your company were solved by this product?

This tool allowed to successfully foster a dialogue with our users and get an idea of their suggestions and opinions. This in turn, allowed us to move our product faster than ever.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Information Technology

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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