MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Logo of Intercom
User review of Intercom

A recommended tool for SaaS — with some downsides.

- by Eduardo

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

This tool makes it a lot simpler to interact with users in real-time. Going past e-mail triggers and simply having the ability to engage directly with users within the app is valuable. This led to an increase in revenuw, reduced churn, and enhanced customer satisfaction.

What aspects are problematic or could work better?

Events included through REST api doesn't trigger immediate actions. Instead, it puts them to a queue unless a log in is done by a client, which then leads to an action. This can be a problem since payment won't lead to any action until late. Also, the tool won't do any reporting or triggering or segmenting according to an even context. It would be an improvement if an event value is triggered instad of making multiple events.

What specific problems in your company were solved by this product?

With so many problems presented by other products, Intercom has finally taken the cake and did its job well in terms of interaction. I'm able to directly communicate with SasS product users.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Management Consulting

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.