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User review of Intercom

A tool that’s never a pain and simple enough to use.

- by Brett

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

In terms of having a customer communications platform, I noticed this product not as overwhelming and simple to utilize. Its pricing schedule helped me carry out decision according to my current and future needs. Its integration is direct to the point. When we asked for support, the team from Intercom attended to whatever it is we wanted.

What aspects are problematic or could work better?

It may be a tiny problem, but since I'm currently headquartered in Australia, the free webinars are usually scheduled on Pacific time (way too early in the morning for me). To counteract that, they provide a simplified follow-on-demand tutorials. This meant going through the webinars are pointless.

What specific problems in your company were solved by this product?

Even if we want to understand and predict the needs of each client, having the chance to engage with users in real-time makes sure their experience is effectively catered to. At the same time, we're able to learn from their experience to help enhance our evolving platform.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Administrator

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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