A tool that’s never a pain and simple enough to use.

What are the best aspects of this product?

In terms of having a customer communications platform, I noticed this product not as overwhelming and simple to utilize. Its pricing schedule helped me carry out decision according to my current and future needs. Its integration is direct to the point. When we asked for support, the team from Intercom attended to whatever it is we wanted.

What aspects are problematic or could work better?

It may be a tiny problem, but since I'm currently headquartered in Australia, the free webinars are usually scheduled on Pacific time (way too early in the morning for me). To counteract that, they provide a simplified follow-on-demand tutorials. This meant going through the webinars are pointless.

What specific problems in your company were solved by this product?

Even if we want to understand and predict the needs of each client, having the chance to engage with users in real-time makes sure their experience is effectively catered to. At the same time, we're able to learn from their experience to help enhance our evolving platform.

Are you a current user of this product?

Yes