MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Logo of Intercom
User review of Intercom

An ideal app for SaaS companies

- by Essie

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I love the all concept. It gives me the ability to get a global view of what’s occurring in my system and personalize messages based on the information I can collect about our users.

What aspects are problematic or could work better?

In my opinion, the email builder interface needs improvement. I wish they had used a classic email interface as it is more efficient.

What specific problems in your company were solved by this product?

We use Intercom for simple customer relationship management. The app helps us get useful information about our users based on which we personalize our messages to them.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Marketing and Advertising

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

Share
Tweet
Share