An ideal app for SaaS companies

What are the best aspects of this product?

I love the all concept. It gives me the ability to get a global view of what’s occurring in my system and personalize messages based on the information I can collect about our users.

What aspects are problematic or could work better?

In my opinion, the email builder interface needs improvement. I wish they had used a classic email interface as it is more efficient.

What specific problems in your company were solved by this product?

We use Intercom for simple customer relationship management. The app helps us get useful information about our users based on which we personalize our messages to them.

Are you a current user of this product?

Yes