What are the best aspects of this product?
We use Intercom to send out targeted messages to our customers and we also get useful insights on them.
What aspects are problematic or could work better?
I find the user interface cluttered and invasive for our users. The app takes up too much screen space. We have received suggestions to use Intercom for chat purposes, but it takes up too much screen space to be helpful for customer support chats.
What specific problems in your company were solved by this product?
We use Intercom to get reporting and insights on our users which we use to send targeted messages to those who match certain criteria. The app helps us do these tasks easily and we do not have to blast general content out to users who may consider it spammy.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
Information Technology and Services
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year