MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Logo of Intercom
User review of Intercom

Helpful features, but the user interface is a bit confusing

- by Lowell

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

We use Intercom to send out targeted messages to our customers and we also get useful insights on them.

What aspects are problematic or could work better?

I find the user interface cluttered and invasive for our users. The app takes up too much screen space. We have received suggestions to use Intercom for chat purposes, but it takes up too much screen space to be helpful for customer support chats.

What specific problems in your company were solved by this product?

We use Intercom to get reporting and insights on our users which we use to send targeted messages to those who match certain criteria. The app helps us do these tasks easily and we do not have to blast general content out to users who may consider it spammy.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

Share
Tweet
Share