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User review of Intercom

Intercom is indispensable for our company

- by Jodi

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

In my opinion, Intercom is indispensable for enterprise SaaS companies. We use it to offer real-time support to our customers, dispatch product updates, and monitor our usage stats. We also use the mobile app a lot to offer support on-the-go. And, we have integrated Intercom with Slack to keep our team updated.

What aspects are problematic or could work better?

I would appreciate if we could get dashboard views of historical usage trends. This would allow us to view historical data of visitors’ behavior on our website. I can do this through the API, but it is more difficult, and I would prefer to have this feature out of the box.

What specific problems in your company were solved by this product?

As mentioned earlier, we use Intercom to offer world class customer support. We have received plenty of positive feedback and platitudes from our customers who have praised our fast response time, which is thanks to Intercom.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Internet

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.