Intercom is indispensable for our company

What are the best aspects of this product?

In my opinion, Intercom is indispensable for enterprise SaaS companies. We use it to offer real-time support to our customers, dispatch product updates, and monitor our usage stats. We also use the mobile app a lot to offer support on-the-go. And, we have integrated Intercom with Slack to keep our team updated.

What aspects are problematic or could work better?

I would appreciate if we could get dashboard views of historical usage trends. This would allow us to view historical data of visitors’ behavior on our website. I can do this through the API, but it is more difficult, and I would prefer to have this feature out of the box.

What specific problems in your company were solved by this product?

As mentioned earlier, we use Intercom to offer world class customer support. We have received plenty of positive feedback and platitudes from our customers who have praised our fast response time, which is thanks to Intercom.

Are you a current user of this product?

Yes