Re-creating customer service is a significant idea to begin with.

What are the best aspects of this product?

The segment section enabled me to easily reach out and target all of my customers. Their automation section is a lot stronger thanks largely to the possibly including custom rule to the target user.

What aspects are problematic or could work better?

At this point in time, each product is done well. Also, I'd prefer to switch their business plan since we, as customers of Intercom, have an obligation to purchase all of their 4 modules. It would be an improvement if they can do something more of their insight-related functionality to employee.

What specific problems in your company were solved by this product?

I've used Intercom for a long while and I'm satisfied with what it provided me and my customers. In general, I'm using this tool for analyzing employee reviews and customer care.

Are you a current user of this product?

Yes