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User review of Intercom

Robust tool to communicate with your users

- by Juan

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Intercom Events is an important feature for us because we run multiple campaigns based on visitor behavior on our website. We would have found it difficult to implement the functionality on our own, but Events has made it much easier for us. This is thanks to the reliable Ruby gem that the app uses. Finally, the filtering features help a lot to get the best results from our data.

What aspects are problematic or could work better?

I have come across a few issues. First, the UI separates events from regular data in an untidy manner. This could be made cleaner. The second issue is both the Intercom JavaScript for live messaging and the Ruby gem send info back to the system. I wish they both work harmoniously. We have stopped using the live messaging feature so that Intercom gets updated info. Finally, the website can be a bit slow at times.

What specific problems in your company were solved by this product?

We wanted to have a system that could store info about our users without straining our resources. We use this data along with events to run targeted email campaigns to market our business. The campaigns feed info back into Intercom and this has created a profitable loop that gives us a good understanding about our users’ preferences and helps us tap opportunities.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Consumer Services

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.