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User review of Intercom

The surpreme tool for marketing, chat, onboarding, and support.

- by Percy

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

When you've connected Intercom to your app, and you're able to transmit data to Intercom, you'll wind up building a powerful medium for marketeers. You can utilize this tool for coversion optimization, retention, customer support, and others --- just like how I was able to line out my business a few years back.

What aspects are problematic or could work better?

When you have more db, it stars to slow things a bit. But that's hardly any problem since I don't frequently work with this tool all day. So it's never a deal breaker.

What specific problems in your company were solved by this product?

With this tool, we're able to successfully automate our e-mails during the trial period that we're providing of users. The whole thing proved that Intercom is a lot more than an automation tool.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Internal Consultant

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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