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User review of Intercom

You can learn a lot about your users

- by Jesse

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

We simply needed to set up the system properly and after that all our team members could use it easily to engage with our users. We send out targeted messages to certain categories of users, which reduces the need to spend precious time manually tracking user behavior and characteristics.

What aspects are problematic or could work better?

There are a few glitches. The user interface to compose a new message is hard to use. The app’s performance is also slow. To be fair, Intercom is improving this area. It took a lot of time for our developers to set up the system. The setup is one-time but needs to tweaked if we wish to track more custom events in the future.

What specific problems in your company were solved by this product?

Intercom helps us learn useful information about our users. We can know which features are the most popular among them. Plus, any team member can send out useful and effective messages, and we do not have to depend on developers to create help text.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Internet

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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