You can learn a lot about your users

What are the best aspects of this product?

We simply needed to set up the system properly and after that all our team members could use it easily to engage with our users. We send out targeted messages to certain categories of users, which reduces the need to spend precious time manually tracking user behavior and characteristics.

What aspects are problematic or could work better?

There are a few glitches. The user interface to compose a new message is hard to use. The app’s performance is also slow. To be fair, Intercom is improving this area. It took a lot of time for our developers to set up the system. The setup is one-time but needs to tweaked if we wish to track more custom events in the future.

What specific problems in your company were solved by this product?

Intercom helps us learn useful information about our users. We can know which features are the most popular among them. Plus, any team member can send out useful and effective messages, and we do not have to depend on developers to create help text.

Are you a current user of this product?

Yes