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User review
of InvGate Service Desk
A User Friendly Complete solution.
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Easy Of Use, specially for end users. A complete Help Desk solution for a multiproperty company. Excellent & very responsive support. Workflow design is great.
What aspects are problematic or could work better?
Help with on boarding material for end users
What features/services would you like to see in future versions of this product?
I would like to see more templates for regular requests
What specific problems in your company were solved by this product?
We were able to manage IT Request in a properly way, having more time to focus on major projects at the company
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I advised the company to purchase it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Hospitality
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
NO COST
What is your total annual cost for using this product?
300
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Reporting
API Available ok
3
Custom Report Builder ok
3
Customizable Dashboards very good
4
Data Export (XML, CSV) very good
4
Interactive Dashboards very good
4
Report Export (PDF) mediocre
2
Scheduled Reports very good
4
Templated Reports ok
3
Service Desk
Client Management very good
4
Custom Email Correspondence very good
4
Custom Logo / Branding ok
3
Custom Ticket Workflow very good
4
Email-to-Ticket Conversion very good
4
Knowledge Base ok
3
Problem Management very good
4
Self-Service Web Portal very good
4
Service Catalog ok
3
Set Service Level Agreements (SLA) ok
3
Task Management ok
3
