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InvGate Service Desk REVIEW

Help Desk Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 7.8

What is InvGate Service Desk?

InvGate Service Desk is one of the leading help desk software apps currently available on the market. No. 1 spot in this category is held by Freshdesk which has a score of 9.8 and has won our Best Help Desk Software Award for 2015. You can try out Freshdesk for free here.

InvGate Service Desk is an ITIL-compatible cloud service desk that helps organizations to manage, analyze, and automate their IT service support. Business of any size can benefit from its data-driven, automation-oriented, and collaborative functions to improve their overall service performance. Despite its robust and complex features, the software is intuitive and easy to use even for people without coding skills.

One of its highlight features, the team-based ticket structure lets you link decision-makers, external suppliers, and your business’ workflows with the service department for faster issue resolution. The ticketing system also features a thread-centered flow to help you follow the discussions with ease, plus, from the thread, you can drill down to real-time data for updates. Other notable features include: a customizable SLA management that lets you provide the appropriate service level to the right client; creating a knowledge base fast from past events and using the InvGate Natural Language Technology that provides suggested solutions to real-time tickets; and the software can fast track your ITIL initiatives whatever your company size and maturity.

Overview of InvGate Service Desk Benefits

InvGate Service Desk benefits include the following:

Collaborate

  • Collaborate to solve issues using Never Before tool; plus a team-based ticket structure is directly linked with approvers, external suppliers, and workflows to put everyone in the loop
  • Intuitive ticketing allows thread-centered communication for easy discussion tracking with drill-down feature to real-time data
  • Lets you to create multiple support groups to match your organizational structure; customize your own automatic ticket allocation and workload balancing based on your business processes
  • Engage users via social media; solicit feedback “in the moment” when users in social media are most candid and spontaneous to give insights that can help improve your service performance

Analyze

  • Be data-driven in performance improvement; the OLAP cube helps you to analyze service performance
  • Time-tracking allows you to enhance budget control, improve forecast, and track IT chargeback
  • Ensure clients receive the right level of service with customizable management of SLAs
  • Drag-and-drop and drill-down functionalities make data exploration intuitive and simple

Automate

  • Automate business processes from HR talent search to IT changes to HR; map the workflow, define limits and permissions and InvGate can automate the execution, tracking, and reporting

Knowledge base

  • Create self-help articles quickly by capturing knowledge from past events
  • Make the knowledge base accessible via the InvGate Natural Language Technology that provides suggested solutions to real-time tickets

ITIL

  • InvGate’s ITIL-compliant service management solution can fast track your ITIL initiatives whatever the size and age of your organization

More benefits

  • Access the software on-the-go from any web-enabled mobile device; use e-mail support to enter, track, reply to, and update tickets
  • Gamification engages, motivates, and rewards staff to meet business goals while enjoying the process

Overview of InvGate Service Desk Features

Advanced ticket management
  • Intuitive
  • Collaboration
  • Multi-department support
Service desk analytics
  • Time-tracking
  • SLA management
Cutting-edge automation and integration
  • Workflows
  • Flexible interaction
  • Gamification
Standard features
  • Knowledge base
  • Approval management
  • Customer feedback
  • ITIL
  • E-mail integration
More features
  • User self-service
  • Integrated asset management
  • Custom interfaces
  • Interactive dashboards
  • Templates
  • Breaking news
  • Intelligent notifications
  • Company branding
  • Active directory import
  • Multilingual support

InvGate Service Desk Position In Our Categories

Position of InvGate Service Desk in our main categories:

100

InvGate Service Desk is one of the top 100 Help Desk Software products

100

InvGate Service Desk is one of the top 100
Help Desk Software products


InvGate Service Desk is also listed in the following subcategories:

Category:Position:Category:Position:
Service Desk Software#15
Category:Position:
Service Desk Software#15

Each enterprise has its own characteristics, and may call for a special Help Desk Software solution that will be designed for their company size, type of customers and employees and even particular industry they support. You should not count on locating an ideal solution that is going to be suitable for each company regardless of their history is. It may be a good idea to read a few InvGate Service Desk reviews first and even then you should pay attention to what the service is supposed to do for your company and your staff. Do you need an easy and intuitive service with just essential functions? Will you really use the complex tools needed by pros and large enterprises? Are there any particular tools that are especially useful for the industry you work in? If you ask yourself these questions it is going to be much easier to get a solid app that will match your budget.

How Much Does InvGate Service Desk Cost?

InvGate Service Desk Pricing Plans:

Here are InvGate cost details:

The software is available by quote only. You can choose from three plans:

  • InvGate Service Desk
  • InvGate Assets
  • InvGate Service Desk + Assets

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and InvGate Service Desk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with InvGate Service Desk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

9

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Linux
  • Blackberry
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • UK
  • Canada
  • International
  • Latin America
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • SaaS
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TICKETS

What are InvGate Service Desk pricing details?

InvGate Service Desk Pricing Plans:

Here are InvGate cost details:

The software is available by quote only. You can choose from three plans:

  • InvGate Service Desk
  • InvGate Assets
  • InvGate Service Desk + Assets

What integrations are available for InvGate Service Desk?

The following integrations are available for InvGate:

  • Accessible from any web-enabled mobile device
  • HTML e-mail integration
  • InvGate Asset Management
  • LDAP servers
  • ITIL-compliant

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