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InvGate Service Desk REVIEW

Service Desk Software

15 user reviews
USER SATISFACTION 100%
OUR SCORE 8.7

What is InvGate Service Desk?

InvGate Service Desk is one of the leading help desk software apps currently available on the market. The ITIL-compatible cloud service desk helps organizations to manage, analyze, and automate their IT service support. Business of any size can benefit from its data-driven, automation-oriented, and collaborative functions to improve their overall service performance. Despite its robust and complex features, the software is intuitive and easy to use even for people without coding skills, which is why it is particularly recommended to small and novice teams.

The star of its highlight features, the team-based ticket structure lets you link decision-makers, external suppliers, and your business’ workflows with the service department for faster issue resolution. The ticketing system also features a thread-centered flow to help you follow the discussions with ease, plus, from the thread, you can drill down to real-time data for updates. Other notable features include: a customizable SLA management that lets you provide the appropriate service level to the right client; creating a knowledge base fast from past events and using the InvGate Natural Language Technology that provides suggested solutions to real-time tickets; and the software can fast track your ITIL initiatives whatever your company size and maturity.

Rather than being offered as an office-exclusive application for customer care providers, InvGate can be accessed on-the-go, using any web-enabled device. This means that you can enter, tracks, update, or even solve email tickets when not in the office. The highly collaborative system will also do a great job keeping remote teams connected, and boost an incredibly competitive spirit with an array of gamification extras. Since the interface is designed to be incredibly intuitive and friendly, your employees will simply love working with it.

Last but not least, InvGate prices its products on quote-basis, meaning that each client gets a package tailored to his needs. You can contact sales to acquire more enterprise pricing details, or give the system a full test drive before you make a final decision.

Overview of InvGate Service Desk Benefits

InvGate Service Desk encompasses all essential features customers would expect from an advanced , fit-for-purpose IT help desk or service desk tool. In a nutshell, it aims to alleviate the pressure and burden of busy IT teams, and to help them solve more inquiries in a shorter period of time. Satisfied customers report a number of exclusive benefits related to the usage of InvGate, among which:

Collaboration for large, remote, and decentralized teams

InvGate’s unique Never Before function enables the members of IT teams to collaborate in real time, and while solving an issue. Since the team-based ticket structure is directly linked with approvers, external suppliers, and workflows, it makes it possible to keep everyone on the same page, and secures immediate assistance upon need. At the same time, the system is equipped with a variety of gamification tools that turn issue tracking into an enjoyable process, and which motivate employees to outdo each other and to stay competitive.

Intuitive ticketing

InvGate offers some of the most intuitive ticketing processes in the industry, as it enables thread-centered communication with drill-down to real data, and features for easy and timely discussion. You can even create multiple support groups within the system to replicate your exact organization structure, customize your workflow, and automate your ticket allocation based on your current business processes.

Unparalleled user engagement

InvGate Service Desk will make it easy to engage new users and to build loyal relationship. You can reach out to wider audiences using your social media profiles, solicit feedback “in the moment” when users in social media are most candid and spontaneous to give insights that can help improve your service performance.

Data-driven performance improvement

InvGate Service Desk is an excellent solution for IT teams in need of accurate analytics. Its OLAP cube makes it possible to analyze multiple aspects of your service performance, and to improve performance based on customer satisfaction and operable data. InvGate also puts in place a time-tracking mechanism, thanks to which you can improve your forecasting, track IT chargeback, compare the performance of different agents, and even enhance budget control. In the meantime, the no-brainer drag-and-drop functionalities will facilitate data exploration, and you will never have to base your decisions on guesswork. A bonus feature you get is customization management of SLAs, thanks to which you can rest assured that customers always get the right level of service.

End-to-end automation

InvGate Service Desk makes it possible to automate all business processes from HR talent search to IT changes to HR, but also map the workflow, define limits and permissions and InvGate can automate the execution, tracking, and reporting. Manual entries and paperwork will no longer be an issue.

Beginner-friendly system

To help you deal with repetitive inquiries, InvGate enables you to store previous cases, and create self-help articles based on the knowledge you’ve captured so far. You can combine these articles in an open-to-use knowledge base, and share it via the InvGate Natural Language Technology to provide suggested solutions to real-time tickets. This is one of the best mechanisms for alleviating pressure in your IT team.

ITIL-compliant system

What may also be of interest to you is that InvGate is a fully ITIL-compliant service management solution. This means that it can fast-track your ITIL initiatives regardless of the size and age of your organization.

Mobile-ready

Rather than being your office-exclusive service management desk, InvGate can be accessed on-the-go from any web-enabled mobile device. You can enable and use e-mail support to enter, track, reply to, and update tickets; and solve inquiries even when you’re not in the office.

A compact IT management package

InvGate Service Desk is seamlessly integrated with InvGate Assets Management, another useful tool for IT teams that will eliminate the need to invest in third-party software to support your IT landscape.

Quote-based pricing

Instead of obliging users to adhere to fixed pricing schemes, InvGate adopted a more flexible approach to charging; and now prepares separate tailor packages for users from different market tiers and industries. Contact support for more details.

Overview of InvGate Service Desk Features

Advanced ticket management
  • Intuitive
  • Collaboration
  • Multi-department support
Service desk analytics
  • Time-tracking
  • SLA management
Cutting-edge automation and integration
  • Workflows
  • Flexible interaction
  • Gamification
Standard features
  • Knowledge base
  • Approval management
  • Customer feedback
  • ITIL
  • E-mail integration
More features
  • User self-service
  • Integrated asset management
  • Custom interfaces
  • Interactive dashboards
  • Templates
  • Breaking news
  • Intelligent notifications
  • Company branding
  • Active directory import
  • Multilingual support

Awards & Quality Certificates

InvGate Service Desk Position In Our Categories

Position of InvGate Service Desk in our main categories:

50

InvGate Service Desk is one of the top 50 Help Desk Software products

50

InvGate Service Desk is one of the 50
Help Desk Software products


InvGate Service Desk is also listed in the following subcategories:

Category:Position:Category:Position:
Service Desk Software#12
Category:Position:
Service Desk Software#12

Companies have different wants and requirements and no software application can be ideal in such a condition. It is futile to try to find an ideal out-of-the-box software system that meets all your business requirements. The intelligent thing to do would be to customize the solution for your unique requirements, staff member skill levels, budget, and other elements. For these reasons, do not rush and subscribe to well-publicized trendy solutions. Though these may be widely used, they may not be the ideal fit for your specific wants. Do your groundwork, check out each short-listed platform in detail, read a few InvGate Service Desk reviews, call the seller for clarifications, and finally settle for the application that presents what you want.

How Much Does InvGate Service Desk Cost?

InvGate Service Desk Pricing Plans:
Free trial
InvGate Service Desk
By quote
InvGate Assets
By quote
InvGate Service Desk + Assets
By quote

InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.

InvGate Service Desk

  • Ticketing
  • Knowledge base
  • Reporting and Analytics
  • Self-service
  • Workflows
  • SLAs
  • ITIL
  • Gamification
  • Multi-Department

InvGate Assets

  • All Features from the Service Desk plan
  • Network Discovery
  • Asset Inventory
  • IT Financials
  • Software Licensing
  • Software Metering
  • Change Management
  • Software Deployment
  • Remote Desktop

InvGate Service Desk + Assets

  • Network Discovery
  • Asset Inventory
  • IT Financials
  • Software Licensing
  • Software Metering
  • Change Management
  • Software Deployment
  • Remote Desktop

User Satisfaction

We realize that when you make a decision to buy Service Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and InvGate Service Desk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with InvGate Service Desk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

17

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

InvGate Service Desk User Reviews

Adrián Fernando Romero

Adrián Fernando Romero 2 months ago
Verified
user



Anonymous Reviewer 3 months ago
Verified
user



Anonymous Reviewer 3 months ago
Verified
user


What are InvGate Service Desk pricing details?

InvGate Service Desk Pricing Plans:
Free trial
InvGate Service Desk
By quote
InvGate Assets
By quote
InvGate Service Desk + Assets
By quote

InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.

InvGate Service Desk

  • Ticketing
  • Knowledge base
  • Reporting and Analytics
  • Self-service
  • Workflows
  • SLAs
  • ITIL
  • Gamification
  • Multi-Department

InvGate Assets

  • All Features from the Service Desk plan
  • Network Discovery
  • Asset Inventory
  • IT Financials
  • Software Licensing
  • Software Metering
  • Change Management
  • Software Deployment
  • Remote Desktop

InvGate Service Desk + Assets

  • Network Discovery
  • Asset Inventory
  • IT Financials
  • Software Licensing
  • Software Metering
  • Change Management
  • Software Deployment
  • Remote Desktop

What integrations are available for InvGate Service Desk?

InvGate offers the following integration options:

  • Accessible from any web-enabled mobile device
  • HTML e-mail integration
  • LDAP and Active Directory servers
  • InvGate Asset Management
  • Microsoft SCCM (System Center Configuration Manager)
  • ITIL-verified

User reviews


User reviews in total: 15

6
9
0
0
0

Average Rating:

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The most favorable review

Adrián Fernando Romero

2 months ago


Pros: Its simplicity for the users to get used to it. Also, the way you can create the "Views" is interesting.

Cons: It's a bit difficult to find some solved-problems. A collaborator can't solve the request by himself, it is necessary that the agent solve the request.

The least favorable review

Juan Eduardo Schivo

3 months ago


Pros: I have never before used a help desk software as easy and intuitive like Invgate ServiceDesk. Service Desk improved my workday assisting me with internal clients request by providing an efficient and easy administration. Users are very excited with Knowledgebase feature also.

Cons: Lack of Mobile App

Adrián Fernando Romero
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Published 2 months ago
Verified
user
Its simplicity for the users to get used to it. Also, the way you can create the "Views" is interesting.



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Juan Eduardo Schivo
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Published 3 months ago
Verified
user
I have never before used a help desk software as easy and intuitive like Invgate ServiceDesk.




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Anonymous Reviewer
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Published 3 months ago
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user
The best thing about the tool is the control it provides of the tasks we perform, which allows us to optimize later



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Anonymous Reviewer
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Published 3 months ago
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user
Centralize tasks, optimize work hours, and users have manuals to solve problems themselves.



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Anonymous Reviewer
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Published 3 months ago
Verified
user
The dashboard allows you to easily see the situation of the daily operation




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Lucas Campilongo
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Published 3 months ago
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user
The dashboards and the knowledge base are the best aspects.



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Anonymous Reviewer
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Published 3 months ago
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user
Easy Of Use, specially for end users. A complete Help Desk solution for a multiproperty company. Excellent & very responsive support. Workflow design is great.



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Mahan Tehran
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Published 3 months ago
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We're using Service Desk in a government environment. Our users are really happy regarding how easy is this portal to use.



1 person thinks this review is helpful

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Ariel Zarember Calequi
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Published 3 months ago
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What I like the most is the simplicity of installation and use. This simplifies the adoption of the tool by the users




1 person thinks this review is helpful

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Gerardo Fernandez Pacheco
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Published 3 months ago
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Easy use and easy customization. The reports and look and feel is amazing



1 person thinks this review is helpful

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