- Home Service Desk Software InvGate Service Desk An indispensable tool to organise our department
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User review
of InvGate Service Desk
An indispensable tool to organise our department
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by Adrián Fernando Romero
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Its simplicity for the users to get used to it. Also, the way you can create the "Views" is interesting.
What aspects are problematic or could work better?
It's a bit difficult to find some solved-problems. A collaborator can't solve the request by himself, it is necessary that the agent solve the request.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Hospitality
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
most employees
FEATURE DETAILS
Service Desk
Client Management amazing
5
Custom Email Correspondence amazing
5
Custom Logo / Branding amazing
5
Custom Ticket Workflow amazing
5
Email-to-Ticket Conversion very good
4
Knowledge Base amazing
5
Problem Management very good
4
Self-Service Web Portal very good
4
Service Catalog very good
4
Set Service Level Agreements (SLA) very good
4
Task Management very good
4
