Easy setup, great customer service, an imense help to our situation

What are the best aspects of this product?

It's simplicity and ease of use. The screens are not cluttered because of the addition of a million features, it is a good solid service desk

What aspects are problematic or could work better?

Documentation could be a little better, but their customer service is responsive.

What features/services would you like to see in future versions of this product?

A native Azure app for integration into Office 365. A way to turn off end users ability to set severity level.

What specific problems in your company were solved by this product?

Problems were not being reported, oddly enough because users found sending an email too troublesome. Even though they have to go to office 365 to log in (which is email anyways) they have found it easier to do, so problems are being reported more often.

Are you a current user of this product?

Yes