- Home Service Desk Software InvGate Service Desk -New graphical interface is amazing, innovative and very easy to use
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User review
of InvGate Service Desk
-New graphical interface is amazing, innovative and very easy to use
-
by Ariel Riera
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
-New graphical interface is amazing, innovative and very easy to use
-It’s simple to use, very user-friendly.
-It allows you to obtain reports in real time.
-Customized queues to organize work.
-You can open tickets via email.
-Automation of repetitive tasks, so it reduces workloads.
What aspects are problematic or could work better?
I do not have big problems with the software
What features/services would you like to see in future versions of this product?
that surprise me
What specific problems in your company were solved by this product?
100% recommended, helps keep the assets of the company updated in real time
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Telecommunications
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
REMEDY BMC
Why did you decide to change it?
The constant growth of the tool, go together with the technology and innovation of today's markets.
Are you satisfied with the change?
100%
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
Si
FEATURE DETAILS
Asset Management
Asset Tagging very good
4
Automatic Asset Discovery amazing
5
Hardware Inventory very good
4
Location Tracking very good
4
Relationship Management amazing
5
Software Inventory very good
4
Reporting
API Available very good
4
Custom Report Builder amazing
5
Customizable Dashboards amazing
5
Data Export (XML, CSV) amazing
5
Interactive Dashboards amazing
5
Report Export (PDF) amazing
5
Scheduled Reports amazing
5
Templated Reports amazing
5
Service Desk
Client Management very good
4
Custom Email Correspondence very good
4
Custom Logo / Branding ok
3
Custom Ticket Workflow very good
4
Email-to-Ticket Conversion amazing
5
Knowledge Base amazing
5
Problem Management very good
4
Self-Service Web Portal amazing
5
Service Catalog very good
4
Set Service Level Agreements (SLA) very good
4
Task Management very good
4
