- Home Service Desk Software InvGate Service Desk Excellent tool for IT and for other departments (Not necessarily IT)
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User review
of InvGate Service Desk
Excellent tool for IT and for other departments (Not necessarily IT)
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by Jorge Reyes
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
It is an excellent tool to manage the IT help desk, based on ITIL and a very friendly interface for the administrator and end users.
The tool also allows the implementation of other business processes (not necessarily IT), which makes it a very complete tool.
What aspects are problematic or could work better?
As of today we have not presented any problem. The tool is very stable and the support is effective.
What features/services would you like to see in future versions of this product?
I would like to see more plugins with external tools such as Trello or similar
What specific problems in your company were solved by this product?
We need a quick implementation tool, with a short learning curve, based on ITIL, hosted in the cloud and a competent cost.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Food & Beverages
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
Less than $3,000 USD
What is your total annual cost for using this product?
Less than $4,000 USD
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
Yes, In the different negotiations we have obtained from 15% up to 30% discount.
FEATURE DETAILS
Asset Management
Asset Tagging very good
4
Automatic Asset Discovery very good
4
Budgeting and Forecasting ok
3
Hardware Inventory ok
3
Location Tracking ok
3
QR / Barcode Capabilities very good
4
Relationship Management ok
3
Software Inventory ok
3
Reporting
API Available very good
4
Custom Report Builder amazing
5
Customizable Dashboards amazing
5
Data Export (XML, CSV) amazing
5
Interactive Dashboards amazing
5
Report Export (PDF) amazing
5
Scheduled Reports amazing
5
Templated Reports amazing
5
Service Desk
Client Management amazing
5
Custom Email Correspondence amazing
5
Custom Logo / Branding amazing
5
Custom Ticket Workflow amazing
5
Email-to-Ticket Conversion amazing
5
Knowledge Base amazing
5
Problem Management amazing
5
Self-Service Web Portal amazing
5
Service Catalog amazing
5
Set Service Level Agreements (SLA) amazing
5
Task Management amazing
5
