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Logo of InvGate Service Desk
User review of InvGate Service Desk

Great look and feel app

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

its very easy to use, the knowledgebase is superb as well as the interfac with ad

What aspects are problematic or could work better?

sometimes is difficult to creat authomatics circuits

What features/services would you like to see in future versions of this product?

i will like to use it with a cell phone

What specific problems in your company were solved by this product?

the internal communications of requests

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Hospitality

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2B

FEATURE DETAILS

Asset Management

Asset Tagging
4
very good
Automatic Asset Discovery
5
amazing
Budgeting and Forecasting
4
very good
Hardware Inventory
4
very good
Location Tracking
5
amazing
QR / Barcode Capabilities
5
amazing
Relationship Management
4
very good
Software Inventory
5
amazing

Reporting

API Available
4
very good
Custom Report Builder
5
amazing
Customizable Dashboards
4
very good
Data Export (XML, CSV)
4
very good
Interactive Dashboards
4
very good
Report Export (PDF)
5
amazing
Scheduled Reports
4
very good
Templated Reports
4
very good

Service Desk

Client Management
4
very good
Custom Email Correspondence
4
very good
Custom Logo / Branding
4
very good
Custom Ticket Workflow
4
very good
Email-to-Ticket Conversion
4
very good
Knowledge Base
5
amazing
Problem Management
5
amazing
Self-Service Web Portal
5
amazing
Service Catalog
5
amazing
Set Service Level Agreements (SLA)
4
very good
Task Management
4
very good