User review
of InvGate Service Desk
Great product
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
I think that one of the best aspects is the friendly look & feel that makes a simple app to use
What aspects are problematic or could work better?
Sometimes it becomes complex to generate automatic circuits where they involve different departments or hierarchical levels
What features/services would you like to see in future versions of this product?
Should improve an small analisys to avoid similar cases in the same time
What specific problems in your company were solved by this product?
the telephone call has decreased considerably
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Hospitality
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
Cheaper than other solutions
How long is your contract with the vendor?
1 year
FEATURE DETAILS
Asset Management
Asset Tagging ok
3
Automatic Asset Discovery ok
3
Budgeting and Forecasting ok
3
Hardware Inventory very good
4
Location Tracking very good
4
QR / Barcode Capabilities very good
4
Relationship Management very good
4
Software Inventory very good
4
Reporting
API Available ok
3
Custom Report Builder ok
3
Customizable Dashboards very good
4
Data Export (XML, CSV) very good
4
Interactive Dashboards very good
4
Report Export (PDF) very good
4
Scheduled Reports very good
4
Templated Reports very good
4
Service Desk
Client Management very good
4
Custom Email Correspondence very good
4
Custom Logo / Branding very good
4
Custom Ticket Workflow very good
4
Email-to-Ticket Conversion very good
4
Knowledge Base very good
4
Problem Management very good
4
Self-Service Web Portal very good
4
Service Catalog very good
4
Set Service Level Agreements (SLA) very good
4
Task Management very good
4
