Great product, our users love the ease of use!

What are the best aspects of this product?

The ease of use for our users. Tickets are automatically created by emails. Saves my techs a ton of time from creating the tickets.

What aspects are problematic or could work better?

It used to remove the workstations after marked unreachable. I was able to change that option with the help of the Invgate support team.

What features/services would you like to see in future versions of this product?

Perhaps more reports around the SLAs.

What specific problems in your company were solved by this product?

The time it took to create tickets every morning from all the emails that came in. The Help Desk is so much more productive! Love that Invgate also offers a hardware database product as well.

Are you a current user of this product?

Yes