I have never before used a help desk software as easy and intuitive like Invgate ServiceDesk.

What are the best aspects of this product?

I have never before used a help desk software as easy and intuitive like Invgate ServiceDesk.
Service Desk improved my workday assisting me with internal clients request by providing an efficient and easy administration. Users are very excited with Knowledgebase feature also.

What aspects are problematic or could work better?

Lack of Mobile App

What features/services would you like to see in future versions of this product?

Mobile App to notify technicians in the field.

What specific problems in your company were solved by this product?

Invgate ServiceDesk allowed us to focus and organize our workday

Are you a current user of this product?

Yes