User review
of InvGate Service Desk
Invgate Service Desk
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
What I like most about Invgate is how easy it is to configure.
The predisposition and fast response of the support before our consultations or inconveniences. And they are always working to offer improvements
What aspects are problematic or could work better?
A point to improve is related to the updates of the version of the tool. Most of the times we had to do an update of the tool we made many tests and found a bug, and when we believe that everything is OK to be able to implement it in production, an error occurs
What features/services would you like to see in future versions of this product?
I would like to have an application for mobile phone
What specific problems in your company were solved by this product?
The administration of the tool and the own knowledge base that allows us to share the information between different countries
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Food Production
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Remedy
Why did you decide to change it?
We wanted a self-management tool
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
I do not handle that information
What is your total annual cost for using this product?
I do not handle that information
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
I do not handle that information
FEATURE DETAILS
Reporting
API Available very good
4
Custom Report Builder amazing
5
Customizable Dashboards amazing
5
Data Export (XML, CSV) amazing
5
Interactive Dashboards amazing
5
Report Export (PDF) very good
4
Scheduled Reports very good
4
Templated Reports very good
4
Service Desk
Client Management amazing
5
Custom Email Correspondence amazing
5
Custom Logo / Branding amazing
5
Custom Ticket Workflow very good
4
Email-to-Ticket Conversion very good
4
Knowledge Base amazing
5
Problem Management very good
4
Self-Service Web Portal very good
4
Service Catalog very good
4
Set Service Level Agreements (SLA) very good
4
