- Home Service Desk Software InvGate Service Desk It is a good product to centralize claims of our users.
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User review
of InvGate Service Desk
It is a good product to centralize claims of our users.
-
by Fernando Majcher
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
to be able to gain time and centralize claims by avoiding telephone calls.
What aspects are problematic or could work better?
The general reports are not very friendly
What features/services would you like to see in future versions of this product?
Better daily automatic reports, with modern graphical interfaces.
What specific problems in your company were solved by this product?
Accumulation of user complaints and greatly reduce calls for complaints.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Hospitality
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
I do not have that information
What is your total annual cost for using this product?
I do not have that information
Did you get any discount for this product? How much?
I do not have that information
FEATURE DETAILS
Asset Management
Asset Tagging very good
4
Automatic Asset Discovery very good
4
Budgeting and Forecasting very good
4
Hardware Inventory very good
4
Location Tracking very good
4
QR / Barcode Capabilities very good
4
Relationship Management very good
4
Software Inventory very good
4
Reporting
API Available ok
3
Custom Report Builder ok
3
Customizable Dashboards ok
3
Data Export (XML, CSV) ok
3
Interactive Dashboards ok
3
Report Export (PDF) ok
3
Scheduled Reports ok
3
Templated Reports ok
3
Service Desk
Client Management very good
4
Custom Email Correspondence very good
4
Custom Logo / Branding very good
4
Custom Ticket Workflow very good
4
Email-to-Ticket Conversion very good
4
Knowledge Base very good
4
Problem Management very good
4
Self-Service Web Portal very good
4
Service Catalog very good
4
Set Service Level Agreements (SLA) very good
4
Task Management very good
4
