User review
of InvGate Service Desk
It’s Super user-friendly
-
by Mahan Tehran
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
We're using Service Desk in a government environment. Our users are really happy regarding how easy is this portal to use.
What aspects are problematic or could work better?
Sometimes when a user sends an email to the helpdesk, it's not generating a ticket automatically. I was troubleshooting with customer service but we could solve it.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I advised the company to purchase it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Government Administration
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
FEATURE DETAILS
Service Desk
Client Management amazing
5
Custom Email Correspondence ok
3
Custom Logo / Branding very good
4
Custom Ticket Workflow very good
4
Email-to-Ticket Conversion mediocre
2
Knowledge Base ok
3
Problem Management ok
3
Self-Service Web Portal amazing
5
Service Catalog very good
4
Set Service Level Agreements (SLA) amazing
5
Task Management amazing
5
