- Home Service Desk Software InvGate Service Desk Its tool that facilitates IT tasks and improves communication with the user
- Why is FinancesOnline free
User review
of InvGate Service Desk
Its tool that facilitates IT tasks and improves communication with the user
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The dashboard allows you to easily see the situation of the daily operation
The KB helps users reducing unnecessary claims
What aspects are problematic or could work better?
I think that the setup of multiproperty is complex...
What features/services would you like to see in future versions of this product?
Android / iOS application
What specific problems in your company were solved by this product?
We have improve response times
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Hospitality
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2B
FEATURE DETAILS
Reporting
Custom Report Builder very good
4
Customizable Dashboards very good
4
Data Export (XML, CSV) ok
3
Interactive Dashboards very good
4
Report Export (PDF) very good
4
Scheduled Reports very good
4
Templated Reports very good
4
Service Desk
Client Management very good
4
Custom Email Correspondence very good
4
Custom Logo / Branding very good
4
Custom Ticket Workflow very good
4
Email-to-Ticket Conversion ok
3
Knowledge Base very good
4
Problem Management very good
4
Self-Service Web Portal very good
4
Service Catalog very good
4
Set Service Level Agreements (SLA) very good
4
Task Management very good
4
