User review
of InvGate Service Desk
Long experience of use
-
by Ariel Zarember Calequi
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
What I like the most is the simplicity of installation and use. This simplifies the adoption of the tool by the users
What aspects are problematic or could work better?
Sincerely the product works very well, we are very satisfied.
What features/services would you like to see in future versions of this product?
We expect improvements searches
What specific problems in your company were solved by this product?
We obtained several benefits from this tool, mainly in generating a method to organize the requirements and to measure solution times
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Oil & Energy
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What is your total annual cost for using this product?
10000
How long is your contract with the vendor?
1 year
FEATURE DETAILS
Asset Management
Asset Tagging very good
4
Automatic Asset Discovery very good
4
Budgeting and Forecasting very good
4
Hardware Inventory very good
4
Location Tracking very good
4
QR / Barcode Capabilities ok
3
Relationship Management very good
4
Software Inventory very good
4
Reporting
API Available very good
4
Custom Report Builder very good
4
Customizable Dashboards very good
4
Data Export (XML, CSV) very good
4
Interactive Dashboards very good
4
Report Export (PDF) very good
4
Scheduled Reports very good
4
Templated Reports very good
4
Service Desk
Client Management very good
4
Custom Email Correspondence very good
4
Custom Logo / Branding very good
4
Custom Ticket Workflow very good
4
Email-to-Ticket Conversion very good
4
Knowledge Base very good
4
Problem Management very good
4
Self-Service Web Portal very good
4
Service Catalog very good
4
Set Service Level Agreements (SLA) very good
4
Task Management very good
4
