One of the best support tools

What are the best aspects of this product?

Easy use and easy customization. The reports and look and feel is amazing

What aspects are problematic or could work better?

the search of tickets could be better. You cannot search for username or customer name

What features/services would you like to see in future versions of this product?

Search tickets by customer usera

What specific problems in your company were solved by this product?

All support problems was solved using this tool. We are thinking about implementing it on human Resources and facilities.

Are you a current user of this product?

Yes