This the best cloud software based for Servicedesk

What are the best aspects of this product?

After evaluating several solutions from the market, we made the decision to use Invgate Servicedesk since in addition to being aligned with ITIL, it allows the implementation of a service table in a quick and friendly way, the reports are quite detailed and the best is the gamification.

What aspects are problematic or could work better?

No Android/IOS App mobile available

What features/services would you like to see in future versions of this product?

Mobile App

What specific problems in your company were solved by this product?

We were a company which, being a provider of IT services, presented many problems associated with the service to our external clients, which is why after defining a strategy for the implementation of a help desk.

After evaluating several solutions from the market, we made the decision to use Invgate Servicedesk since in addition to being aligned with ITIL, it allows the implementation of a service table in a quick and friendly way, the reports are quite detailed and the best is the gamification.

Currently we are working to relaunch our help desk, because after the good reception of the cleintes we saw the need to adjust several additional options of the product.

Are you a current user of this product?

Yes