User review
of InvGate Service Desk
Time saving
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Acceptable
4out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The best thing about the tool is the control it provides of the tasks we perform, which allows us to optimize later
What aspects are problematic or could work better?
We still do not find something that we should report to improve
What features/services would you like to see in future versions of this product?
The possibility of making customized reports with sql queries for the administrator of the tool
What specific problems in your company were solved by this product?
We still do not find something that we should report to improve
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Transportation/Trucking/Railroad
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
the cost was in relation to quality
What is your total annual cost for using this product?
the cost was in relation to quality
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
50%
FEATURE DETAILS
Asset Management
Asset Tagging amazing
5
Automatic Asset Discovery amazing
5
Budgeting and Forecasting amazing
5
Hardware Inventory amazing
5
Location Tracking amazing
5
Relationship Management amazing
5
Software Inventory amazing
5
Reporting
API Available amazing
5
Custom Report Builder amazing
5
Customizable Dashboards amazing
5
Data Export (XML, CSV) ok
3
Interactive Dashboards amazing
5
Report Export (PDF) ok
3
Scheduled Reports amazing
5
Templated Reports ok
3
Service Desk
Client Management amazing
5
Custom Email Correspondence amazing
5
Custom Logo / Branding ok
3
Custom Ticket Workflow ok
3
Email-to-Ticket Conversion ok
3
Knowledge Base ok
3
Problem Management ok
3
Self-Service Web Portal ok
3
Service Catalog ok
3
Set Service Level Agreements (SLA) ok
3
Task Management ok
3
