User review
of InvGate Service Desk
Usability at its best
-
by Lucas Campilongo
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The best thing that Service Desk has is its dashboard and knowledge base.
What aspects are problematic or could work better?
Some workflow are difficult implement.
What features/services would you like to see in future versions of this product?
As a point to improve, I would incorporate project management for those requirements that require more time and resources.
What specific problems in your company were solved by this product?
We reduce telephone calls, improving the speed of response, through the use of the knowledge base.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Hospitality
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Internal development.
Why did you decide to change it?
Improvement of service
Are you satisfied with the change?
Yes.
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2B
FEATURE DETAILS
Asset Management
Asset Tagging amazing
5
Automatic Asset Discovery amazing
5
Location Tracking amazing
5
Relationship Management amazing
5
Reporting
API Available amazing
5
Custom Report Builder amazing
5
Customizable Dashboards amazing
5
Data Export (XML, CSV) amazing
5
Interactive Dashboards amazing
5
Report Export (PDF) amazing
5
Scheduled Reports mediocre
2
Templated Reports amazing
5
Service Desk
Client Management amazing
5
Custom Email Correspondence amazing
5
Custom Logo / Branding amazing
5
Custom Ticket Workflow very good
4
Email-to-Ticket Conversion amazing
5
Knowledge Base amazing
5
Problem Management amazing
5
Self-Service Web Portal amazing
5
Service Catalog amazing
5
Set Service Level Agreements (SLA) amazing
5
Task Management amazing
5
