- Home Service Desk Software InvGate Service Desk Organize the work and give us greater control of the solutions.
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User review
of InvGate Service Desk
Organize the work and give us greater control of the solutions.
-
by Fernando Majcher
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
It allows us to keep our customers' claims more organized, and classify them for claims that are often repeated. Optimize our working time.
What aspects are problematic or could work better?
We could not find an automatic report by mail with the detailed summary of all the work separated by admin users.
What features/services would you like to see in future versions of this product?
Daily work reports by automatic company administrator users by mail.
What specific problems in your company were solved by this product?
Greater organization and classification of solutions for the claims of our clients.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Hospitality
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
I do not have that information.
What is your total annual cost for using this product?
I do not have that information.
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Reporting
API Available ok
3
Custom Report Builder very good
4
Customizable Dashboards very good
4
Data Export (XML, CSV) mediocre
2
Interactive Dashboards very good
4
Report Export (PDF) mediocre
2
Scheduled Reports mediocre
2
Templated Reports ok
3
Service Desk
Client Management very good
4
Custom Email Correspondence mediocre
2
Custom Logo / Branding very good
4
Custom Ticket Workflow very good
4
Email-to-Ticket Conversion ok
3
Knowledge Base very good
4
Problem Management very good
4
Self-Service Web Portal very good
4
Service Catalog very good
4
Set Service Level Agreements (SLA) ok
3
Task Management very good
4
