We implemented Service Desk on 02/01/2019, Strongly recommended

What are the best aspects of this product?

The support of the Invgate team and its partners during the project was excellent.
The hardware requirements are minimal, the performance in the testing has been fantastic, as has the migration process.
Innovative functionality with social network format, totally intuitive.
The support is constantly taking suggestions for improvements and working on them.

What aspects are problematic or could work better?

The reports could be improved, and some behaviors between tickets and workflows could be differentiated (in some cases you can not differentiate behaviors between both as the detail of the mail that is sent to the users).

What features/services would you like to see in future versions of this product?

Mejoras en los reportes, es la parte mas debil de la herramienta.

What specific problems in your company were solved by this product?

We had a tool with almost 10 years that needed updating. It was not dynamic nor was it easy to load, manage and track tickets. We evaluate alternatives in the market and settle for Invgate Service Desk, and Invgate Assets

Are you a current user of this product?

Yes