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Invoca Review

Invoca
Our score: 8.3 User satisfaction: 95%

What is Invoca?

Invoca is a cloud-based call tracking software powered by machine and artificial intelligence. It delivers insights regarding calls in real-time that allow marketing agents to create a profile of the caller and to ascertain their purpose for calling and whether or not they have a strong buying intent.

With Invoca, companies can also learn more about their callers. The application automatically gathers intelligence throughout conversations that marketers can use to tailor their interactions and to increase their chances of converting a caller into a paying client.

Moreover, Invoca is capable of routing calls to the person who can best handle them. Administrators can set-up custom rules for this to create a customized and engaging customer experience.

Overview of Invoca Benefits

Intelligent Platform

What sets Invoca apart from other software like it is its ability to process business intelligence in real time. This enables marketers to assess the needs and wants of the customer and offer them the solution that is right for them during the call.

Furthermore, insights gathered and provided by Invoca are actionable, leading companies to gain more revenue.

Campaign Insights

With Invoca, businesses can ascertain which marketing campaign the call is sourced from. The application also offers insights regarding the nature of a call and the possibility for conversion. This allows companies to be smarter when it comes to campaign budgeting and also paves the way for smarter optimization moves.

Personalized Experiences

Callers, even though largely anonymous to the business, like to receive personalized experience. That is why Invoca provides telemarketing agents with tools that they can utilize in order to tailor phone calls for an increased chance of conversion. The application helps make this happen through the real-time insights it provides as well as with intuitive call routing.

Enhanced Interactions

Marketers can use Invoca to enhance every stage of the customer journey following the first phone call. The solution affords marketers important information such as the reason why the call was made and live conversion data during the exchange. This then automatically activates the action most suited to the situation on other platforms.

Magnified Reach

Invoca offers companies the means to expand their audience reach. They can do this through the application’s seeding ability in Facebook and in other platforms where they can reach prospective customers.

Overview of Invoca Features

  • Call Tracking
  • Caller Identification
  • Campaign Monitoring
  • Call Routing
  • Conversion Tracking
  • Calls Assessment
  • Cloud IVR
  • Call Caps
  • Partner Management
  • API Integration
  • Real-Time Reports

Invoca Position In Our Categories

Since companies have distinctive business-related needs, it is practical that they abstain from selecting a one-size-fits-all, ideal solution. Just the same, it would be hard to pinpoint such an app even among popular software products.
The efficient step to undertake would be to set down the different vital factors which need deliberation like key features, price plans, technical skill capability of staff members, company size, etc. After which, you should double down on your research exhaustively. Read some of these Invoca review articles and explore each of the solutions in your shortlist in detail. Such comprehensive product research ensure you steer clear of mismatched apps and select the one that provides all the benefits you require business requires.

Position of Invoca in our main categories:

TOP 50

Invoca is one of the top 50 Artificial Intelligence Software products

If you are interested in Invoca it might also be beneficial to examine other subcategories of Artificial Intelligence Software collected in our base of B2B software reviews.

It's essential to realize that virtually no app in the Artificial Intelligence Software category is an ideal solution able to meet all the needs of various company types, sizes and industries. It may be a good idea to read a few Invoca Artificial Intelligence Software reviews first as some software can perform well exclusively in a very narrow group of applications or be created with a really specific industry in mind. Others may function with an idea of being simple and intuitive and consequently lack complicated features needed by more experienced users. You can also find services that support a large group of customers and offer a rich feature base, but that usually comes at a more significant price of such a software. Ensure you're aware of your needs so that you purchase a solution that has all the functionalities you search for.

How Much Does Invoca Cost?

Invoca Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Invoca’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

 

User Satisfaction

Positive Social Media Mentions 122
Negative Social Media Mentions 3

We realize that when you make a decision to buy Artificial Intelligence Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Invoca reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Invoca. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Invoca pricing details?

Invoca Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Invoca’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

 

What integrations are available for Invoca?

Invoca integrates with the following third-party systems:

  • Google AdWords
  • Salesforce Marketing Cloud
  • Facebook
  • Salesforce Sales Cloud
  • Adobe Marketing Cloud
  • Instagram
  • IgnitionOne
  • DoubleClick by Google
  • Kenshoo
  • Marin Software
  • Acquisio
  • Adobe Media Optimizer
  • Microsoft Dynamics
  • Marketo
  • HubSpot
  • Turn
  • Google Analytics
  • Adobe Analytics
  • Webtrends
  • Convertro
  • Adometry
  • Adobe Audience Manager
  • Optimizely
  • Adobe Target
  • Cake
  • Has Offers
  • LinkTrust
  • Five9
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Reviewed By Jenny Chang
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