Helps us better understand patients and boost profit

What are the best aspects of this product?

This platform helps us better understand the experiences of each patient when having our services. It also lets us analyze the engagements of each person to our marketing campaigns, and how it affects the rate of our profit.

What aspects are problematic or could work better?

Invoca helps us a lot in essential ways. We have no problems or complaints about its functions and features.

What specific problems in your company were solved by this product?

The platform aids in clarifying the connection of our marketing efforts to our sales gain, which is essential in determining if a particular marketing channel produces ROI. This helps us improve our marketing campaigns properly, as well as leverage on the analytics of real marketing interaction of consumers in the platform. We do not need to simulate the shopping experiences of people anymore. Additionally, the artificial intelligence incorporated into its text analytics helps us organize calls easily. This helps us respond to critical concerns such as the number of patients who set their appointments and compare it to the number of patients who actually receive such appointments. Also, we now easily count the number of patients who call our physicians and determine how many among them receive return calls.

Are you a current user of this product?

Yes