What are the best aspects of this product?
There are no aspects of this product or company which I would recommend.
What aspects are problematic or could work better?
The hardware of this system is old school. It needs to be scrapped and rewritten. The analogy I use is it\'s like a second-hand car, which you may love dearly, but constantly lets you down is expensive to run and maintain and leaves you stranded at the most needed times. The software has constant errors and bugs and takes months to be made right. As a business owner in this day and age, our customers demand a reliable technology solution at the touch of a button. I salon does not deliver this on any level. Beware or the dreaded 5-year contract too. This mirrors the confidence in their system. Got to lock you in otherwise you would run a mile!
What features/services would you like to see in future versions of this product?
None to share on this platform.. My feedback has been offered to this company direct!
What specific problems in your company were solved by this product?
NONE! they caused more problems than they cared to admit.
Are you a current user of this product?
No
What is your role with this product?
How long have you been using this product?
3-5 years
What is your company size?
1-10 Employees
What is your industry?
Other
Did your company use a different software before this one?
Yes
What software did you use before?
shortcuts
Why did you decide to change it?
moved business
Are you satisfied with the change?
no
How did your company implement this product?
on premise
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
How did using this product affect your business goals?
What was the cost of implementing this product?
a 5 year contract and my time
What is your total annual cost for using this product?
2160
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
none
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