Improves our documentation management greatly

What are the best aspects of this product?

We love to highlight the feature of IT Glue that lets us associate different objects with one another. Yes, many objects are understandably related to certain repositories. However, when you search for a particular object, you’d see some other objects related to it. Here you can see passwords linking to apps, then they in turn links to providers and files, etc.

What aspects are problematic or could work better?

There are features on the UI that suddenly shows, and we cannot find options to toggle them off. For example, we now see the “recent” section along with the “favorites” list.

What specific problems in your company were solved by this product?

IT Glue helps our nationwide team of support in checking and responding to certain issues efficiently. That is even if they do not possess enough knowledge about the nature of the concern.

Are you a current user of this product?

Yes