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IT Glue REVIEW

Document Management Software

No user reviews
USER SATISFACTION 94%
OUR SCORE 8.4

What is IT Glue?

IT Glue is a world-class, multi-awarded IT documentation software that takes note of passwords, processes, and more for MSPs. This allows you to expand your business as you ensure the safety of your clients’ most important files and documents. It is also SOC 2-compliant, which means it can organize your most valuable assets while protecting your privacy.

IT Glue also offers a broad array of integrations. With this capability, you can make certain that data is unified and that your employees are working with only one set of updated information. On top of that, you can utilize the platform’s API to create your own integrations for your digital ecosystem.

Aside from helping you provide immutable asset tracking services to your clients, IT Glue also aids you in keeping your IT staff engaged. The solution has a team engagement tool that lets you measure performance and reward hard work. Thus, you can motivate your employees to be more productive in getting everything properly documented.

Overview of IT Glue Benefits

Comprehensive Checklists

With so many things to do, it is so easy to lost track of one or two tasks. IT Glue helps you avoid that pitfall by providing you with a checklist. This is visible to everyone in your team, which can promote efficiency. On top of that, this assists you in ensuring that all items and tasks are taken care of and completed.

Digital Footprint Management

Passwords and processes are two things that people often forget about. IT Glue gives you MyGlue, an application that allows you to manage your clients’ digital footprints. It has the same functionality of the core software, only it is repackaged for small and medium businesses.

Globalized Collaboration Tools

IT Glue has an interface purpose-built for collaboration between geographically dispersed teams and individuals. It enables your staff to share information within the organization or share it with external entities like partners, contractors, and clients. Because of this, you can streamline the information flow in your organization, which can assist in the enhancement of productivity.

Streamlined File Management

IT Glue has GlueFiles, a feature that lets you upload documents in a list interface. This allows you to preview attached files in the app as well without downloading the file. With this, you can increase all-around efficiency as you can save time in working with documents.

Team Engagement

Motivating your team to be swift and more organized in completing their tasks is easy with IT Glue. The solution has an interface dedicated to team engagement. With this, you can display real-time stats of every member to encourage everyone to be more industrious. On top of that, this allows you to measure your employees’ performances for you to offer rewards for a job well done. This way, your staff can be driven to improve their work.

Overview of IT Glue Features

  • Checklists
  • Password & Process Management Vault
  • Custom SSL Branding
  • Runbooks
  • Document Automation
  • Integrations
  • Relationship Mapping
  • Domain & SSL Tracking
  • NOC & Ticket Coverage Collaboration
  • Mobile App
  • Chrome Extension
  • Document Collaboration
  • Document Upload
  • Document Flags
  • Team Engagement
  • Immutable Audit Trail with Restore
  • Version Control with Rollback
  • Access Control
  • Workflows
  • Single Sign-on
  • Team-based User Experience
  • Completion Profile
  • Import & Export
  • Template Library

IT Glue Position In Our Categories

Position of IT Glue in our main categories:

200

IT Glue is one of the top 200 Collaboration Softwareproducts

200

IT Glue is one of the 200
Collaboration Software products


IT Glue is also listed in the following subcategories:

Category:Position:Category:Position:
Document Management Software#30
Category:Position:
Document Management Software#30

Each enterprise has different needs and needs a software that can be customized for their size, type of workers and customers, and the particular industry they are in. For these reasons, no software can offer perfect features off-the-shelf. When you search a software product, first be sure what you want it for. Read some IT Glue reviews and ask yourself do you want basic tools or do you need complex tools? Are there any industry-specific features that you are seeking? Obtain the answers to these queries to aid your search. There are multiple factors that you need to consider and these include your budget, particular business needs, your organization size, integration requirements etc. Take your time, try out a few free trials, and finally zero in on the app that presents all that you want to boost your company effectiveness and productivity.

How Much Does IT Glue Cost?

IT Glue Pricing Plans:
Free trial
Basic
$19.00/user/month
Select
$29.00/user/month
Enterprise
$39.00/user/month

IT Glue offers three enterprise pricing selections. These packages’ inclusions are outlined below to help you decide the best for your organization.

Basic – $19.00/user/month

  • Unlimited Organizations
  • Unlimited Documentation
  • Unlimited Client Accounts
  • Domain & SSL Certificate Tracking
  • IT Glue Library & Asset Template
  • Access, Audit & Version Control
  • 1 Data Source
  • One-way PSA/CRM Sync
  • GlueConnect
  • Engagement
  • Checklists
  • Flags
  • GlueFiles
  • IT Glue Academy

Select – $29.00/user/month

  • All Basic Features
  • 2 Data Sources
  • Two-way PSA/CRM Sync
  • Workflows

Enterprise – $39.00/user/month

  • All Select Features
  • Unlimited Data Sources
  • Two-way PSA/CRM Sync
  • IT Glue API Access
  • Custom SSL Branding
  • Single Sign-on
  • Premier Success
  • Runbooks

User Satisfaction

We realize that when you make a decision to buy Document Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and IT Glue reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with IT Glue. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

167

NEGATIVE SOCIAL MENTIONS

7

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are IT Glue pricing details?

IT Glue Pricing Plans:
Free trial
Basic
$19.00/user/month
Select
$29.00/user/month
Enterprise
$39.00/user/month

IT Glue offers three enterprise pricing selections. These packages’ inclusions are outlined below to help you decide the best for your organization.

Basic – $19.00/user/month

  • Unlimited Organizations
  • Unlimited Documentation
  • Unlimited Client Accounts
  • Domain & SSL Certificate Tracking
  • IT Glue Library & Asset Template
  • Access, Audit & Version Control
  • 1 Data Source
  • One-way PSA/CRM Sync
  • GlueConnect
  • Engagement
  • Checklists
  • Flags
  • GlueFiles
  • IT Glue Academy

Select – $29.00/user/month

  • All Basic Features
  • 2 Data Sources
  • Two-way PSA/CRM Sync
  • Workflows

Enterprise – $39.00/user/month

  • All Select Features
  • Unlimited Data Sources
  • Two-way PSA/CRM Sync
  • IT Glue API Access
  • Custom SSL Branding
  • Single Sign-on
  • Premier Success
  • Runbooks

What integrations are available for IT Glue?

IT Glue gives access to its API to Enterprise subscribers. Other than that, the solution provides one-way access to PSA and CRM solutions for Basic subscribers while this synchronization is two-way for Select subscribers.

Additionally, IT Glue has a large library of integrations to help you create a cohesive digital ecosystem:

  • Cisco Meraki
  • Office 365
  • ConnectWise Manage
  • Zapier
  • Datto
  • Continuum
  • Slack
  • Tigerpaw One
  • Ninja RMM
  • DeskDirector
  • Lucidchart

For a comprehensive list of supported platforms, visit the website.

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