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IT Glue Review

IT Glue
Our score: 8.4 User satisfaction: 94%

What is IT Glue?

IT Glue is a world-class, multi-awarded IT documentation software that takes note of passwords, processes, and more for MSPs. This allows you to expand your business as you ensure the safety of your clients’ most important files and documents. It is also SOC 2-compliant, which means it can organize your most valuable assets while protecting your privacy.

IT Glue also offers a broad array of integrations. With this capability, you can make certain that data is unified and that your employees are working with only one set of updated information. On top of that, you can utilize the platform’s API to create your own integrations for your digital ecosystem.

Aside from helping you provide immutable asset tracking services to your clients, IT Glue also aids you in keeping your IT staff engaged. The solution has a team engagement tool that lets you measure performance and reward hard work. Thus, you can motivate your employees to be more productive in getting everything properly documented.

Overview of IT Glue Benefits

Comprehensive Checklists

With so many things to do, it is so easy to lost track of one or two tasks. IT Glue helps you avoid that pitfall by providing you with a checklist. This is visible to everyone in your team, which can promote efficiency. On top of that, this assists you in ensuring that all items and tasks are taken care of and completed.

Digital Footprint Management

Passwords and processes are two things that people often forget about. IT Glue gives you MyGlue, an application that allows you to manage your clients’ digital footprints. It has the same functionality of the core software, only it is repackaged for small and medium businesses.

Globalized Collaboration Tools

IT Glue has an interface purpose-built for collaboration between geographically dispersed teams and individuals. It enables your staff to share information within the organization or share it with external entities like partners, contractors, and clients. Because of this, you can streamline the information flow in your organization, which can assist in the enhancement of productivity.

Streamlined File Management

IT Glue has GlueFiles, a feature that lets you upload documents in a list interface. This allows you to preview attached files in the app as well without downloading the file. With this, you can increase all-around efficiency as you can save time in working with documents.

Team Engagement

Motivating your team to be swift and more organized in completing their tasks is easy with IT Glue. The solution has an interface dedicated to team engagement. With this, you can display real-time stats of every member to encourage everyone to be more industrious. On top of that, this allows you to measure your employees’ performances for you to offer rewards for a job well done. This way, your staff can be driven to improve their work.

Overview of IT Glue Features

  • Checklists
  • Password & Process Management Vault
  • Custom SSL Branding
  • Runbooks
  • Document Automation
  • Integrations
  • Relationship Mapping
  • Domain & SSL Tracking
  • NOC & Ticket Coverage Collaboration
  • Mobile App
  • Chrome Extension
  • Document Collaboration
  • Document Upload
  • Document Flags
  • Team Engagement
  • Immutable Audit Trail with Restore
  • Version Control with Rollback
  • Access Control
  • Workflows
  • Single Sign-on
  • Team-based User Experience
  • Completion Profile
  • Import & Export
  • Template Library

IT Glue Position In Our Categories

Keeping in mind companies have distinct business-related wants, it is reasonable that they avoid purchasing a one-size-fits-all, “perfect” business program. Still, it would be futile to try to stumble on such an app even among recognizable software solutions.
The efficient thing to do should be to write down the varied critical functions that need inspection including major features, price terms, technical skill ability of the users, company size, etc. The second step is, you should double down on the product research exhaustively. Go over these IT Glue reviews and explore each of the software options in your list in detail. Such detailed research guarantee you weed out mismatched software solutions and buy the system that provides all the benefits your company requires in growing the business.

Position of IT Glue in our main categories:

TOP 200

IT Glue is one of the top 200 Collaboration Software products

IT Glue is also listed in the following subcategories:

There are trendy and widely used solutions in each software group. But are they necessarily the best fit for your organization’s specific wants? A market-leading software solution may have thousands of subscribers, but does it provide what you need? For this reason, do not blindly invest in popular systems. Read at least a few IT Glue Document Management Software reviews and mull over the factors that you wish to have in the software such as the price, main tools, available integrations etc. Then, choose a few apps that fit your needs. Try out the free trials of these products, read online comments, get information from the seller, and do your investigation meticulously. This in-depth research is sure to aid you select the finest software solution for your firm’s special requirements.

How Much Does IT Glue Cost?

IT Glue Pricing Plans:

Free Trial

Basic

$19.00/user/month

Select

$29.00/user/month

Enterprise

$39.00/user/month

IT Glue offers three enterprise pricing selections. These packages’ inclusions are outlined below to help you decide the best for your organization.

Basic – $19.00/user/month

  • Unlimited Organizations
  • Unlimited Documentation
  • Unlimited Client Accounts
  • Domain & SSL Certificate Tracking
  • IT Glue Library & Asset Template
  • Access, Audit & Version Control
  • 1 Data Source
  • One-way PSA/CRM Sync
  • GlueConnect
  • Engagement
  • Checklists
  • Flags
  • GlueFiles
  • IT Glue Academy

Select – $29.00/user/month

  • All Basic Features
  • 2 Data Sources
  • Two-way PSA/CRM Sync
  • Workflows

Enterprise – $39.00/user/month

  • All Select Features
  • Unlimited Data Sources
  • Two-way PSA/CRM Sync
  • IT Glue API Access
  • Custom SSL Branding
  • Single Sign-on
  • Premier Success
  • Runbooks

User Satisfaction

Positive Social Media Mentions 167
Negative Social Media Mentions 7

We realize that when you make a decision to buy Document Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and IT Glue reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with IT Glue. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are IT Glue pricing details?

IT Glue Pricing Plans:

Free Trial

Basic

$19.00/user/month

Select

$29.00/user/month

Enterprise

$39.00/user/month

IT Glue offers three enterprise pricing selections. These packages’ inclusions are outlined below to help you decide the best for your organization.

Basic – $19.00/user/month

  • Unlimited Organizations
  • Unlimited Documentation
  • Unlimited Client Accounts
  • Domain & SSL Certificate Tracking
  • IT Glue Library & Asset Template
  • Access, Audit & Version Control
  • 1 Data Source
  • One-way PSA/CRM Sync
  • GlueConnect
  • Engagement
  • Checklists
  • Flags
  • GlueFiles
  • IT Glue Academy

Select – $29.00/user/month

  • All Basic Features
  • 2 Data Sources
  • Two-way PSA/CRM Sync
  • Workflows

Enterprise – $39.00/user/month

  • All Select Features
  • Unlimited Data Sources
  • Two-way PSA/CRM Sync
  • IT Glue API Access
  • Custom SSL Branding
  • Single Sign-on
  • Premier Success
  • Runbooks

What integrations are available for IT Glue?

IT Glue gives access to its API to Enterprise subscribers. Other than that, the solution provides one-way access to PSA and CRM solutions for Basic subscribers while this synchronization is two-way for Select subscribers.

Additionally, IT Glue has a large library of integrations to help you create a cohesive digital ecosystem:

  • Cisco Meraki
  • Office 365
  • ConnectWise Manage
  • Zapier
  • Datto
  • Continuum
  • Slack
  • Tigerpaw One
  • Ninja RMM
  • DeskDirector
  • Lucidchart

For a comprehensive list of supported platforms, visit the website.

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Reviewed By Louie Andre
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