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User review of iTouchVision Contact Centre

Easy to learn and affordable

- by Ramona

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

We use iTouchVison to provide customer support via phone, email, social media, and SMS. We use the software to record communication threads, for training and quality, and to analyze the stats. Our customers are impressed with the improved quality of support we are offering with the system. The vendor’s tech support team helped us to seamlessly customize and implement the software.

What aspects are problematic or could work better?

iTouchVision offers all the main CRM functionalites, but lacks features like article sharing, discussion forum, and video calling. We may need these features in the future as our business grows and we scale operations.

What specific problems in your company were solved by this product?

iTouchVision is a cloud-based CRM which has provided us good results and helped us to meet our company goals. We were able to easily integrate the contact center with our existing solution. The software has boosted our agents’ productivity and they are now working on the backlog.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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