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£19.98

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iTouchVision Contact Centre REVIEW

CRM Software

1 user review
USER SATISFACTION 100%
OUR SCORE 7.2

What is iTouchVision Contact Centre?

iTouchVision Contact Centre is a tool that offers a universal way of managing your customers’ accounts and allowing them to send service requests and look at the knowledge base.

Touted by its company as the “most advanced solution in the world”, the tool supports over 500 call and contact centers worldwide. iTouchVision Contact Centre provides businesses with end-to-end customer management. From your first call, to your company’s backend management, all the way to distribution to the mobile worker, you have an all-in-one platform to handle your needs.

Your agents will have calls, emails, SMS, tweets, posts as well as chats, all in one simple and easy-to-access location.

Overview of iTouchVision Contact Centre Benefits

iTouch Vision was created on the objective that there was a better and more efficient way to deliver IT services. Thus, this tool offers a simpler as well as more straightforward way of managing your customers’ accounts, starting from project conception all the way to long-term production management.

This tool reflects the importance of the principles that resulted in the Web’s incomparable success– open standards, celebrating heterogeneity, and leveraging diverse technical skills.

It is among most advanced mobile platforms available today. A contact center solution across all platforms, iTouch Vision can be used to manage all your client contact through different mediums such as e-mail, telephone, social media, fax, letter, SMS and online live chat.

Customers will be given highest quality training, consulting services, support, 24x7x365 production support. iTouch Vision support allows to you directly interact with software designers to resolve your issue quickly. When needed, the company provides hot fixes, service packs, and patches, to keep your product installation running smoothly.

Overview of iTouchVision Contact Centre Features

  • Capture a customer’s contact information
  • Capture interactions between your agent and customer
  • Customer reference Number
  • During an interaction, your agent can create several service requests
  • End-to-end customer management
  • Raise service requests while on the phone with your customer
  • Full access to the knowledge management
  • Recorded interactions with the customers
  • Send emails and texts to customer directly

iTouchVision Contact Centre Position In Our Categories

Position of iTouchVision Contact Centre in our main categories:

500

iTouchVision Contact Centre is one of the top 500 CRM Software products

500

iTouchVision Contact Centre is one of the 500
CRM Software products


iTouchVision Contact Centre is also listed in the following subcategories:

Category:Position:Category:Position:
Customer Service Software#36
Category:Position:
Customer Service Software#36

Each enterprise has different wants and requires a software that can be customized for their size, kind of employees and clients, and the particular industry they are in. For these reasons, no system can provide perfect features off-the-shelf. When you try to find a software system, first be sure what you require it for. Read some iTouchVision Contact Centre reviews and ask yourself do you desire basic tools or do you require complex functionality? Are there any industry-specific tools that you are seeking? Find the answers to these queries to aid your search. There are multiple aspects that you need to consider and these include your budget, specific business wants, your organization size, integration requirements etc. Take your time, check out a few free trials, and finally select the platform that presents all that you need to improve your organization effectiveness and productivity.

How Much Does iTouchVision Contact Centre Cost?

iTouchVision Contact Centre Pricing Plans:

Starter: £19.98 per user/month

  • Service desk
  • 2000+ pre-built forms
  • Web forms
  • 1 GB Storage

Standard: £29.98 per user/month

  • Contact Centre
  • Service Desk
  • Customer Self Service
  • 5 GB Storage

Professional: £69.98 per user/month

  • Case Management
  • Mobile Apps
  • Mobile Worker
  • 15 GB Storage

Enterprise: £89.98 per user/month

  • Integration
  • Full Branding
  • Training
  • 25 GB Storage

User Satisfaction

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and iTouchVision Contact Centre reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with iTouchVision Contact Centre. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

101

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • English
  • China
  • Germany
  • India
  • Japan
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

iTouchVision Contact Centre User Reviews


Ramona 4 months ago
Verified
user


What are iTouchVision Contact Centre pricing details?

iTouchVision Contact Centre Pricing Plans:

Starter: £19.98 per user/month

  • Service desk
  • 2000+ pre-built forms
  • Web forms
  • 1 GB Storage

Standard: £29.98 per user/month

  • Contact Centre
  • Service Desk
  • Customer Self Service
  • 5 GB Storage

Professional: £69.98 per user/month

  • Case Management
  • Mobile Apps
  • Mobile Worker
  • 15 GB Storage

Enterprise: £89.98 per user/month

  • Integration
  • Full Branding
  • Training
  • 25 GB Storage

What integrations are available for iTouchVision Contact Centre?

No information available.

User reviews


1 Review

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Published 4 months ago
Verified
user
We use iTouchVison to provide customer support via phone, email, social media, and SMS. We use the software to record communication threads, for training and quality, and...



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