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iTouchVision Contact Centre Review

iTouchVision Contact Centre
Our score: 7.2 User satisfaction: N/A

What is iTouchVision Contact Centre?

iTouchVision Contact Centre is a tool that offers a universal way of managing your customers’ accounts and allowing them to send service requests and look at the knowledge base.

Touted by its company as the “most advanced solution in the world”, the tool supports over 500 call and contact centers worldwide. iTouchVision Contact Centre provides businesses with end-to-end customer management. From your first call, to your company’s backend management, all the way to distribution to the mobile worker, you have an all-in-one platform to handle your needs.

Your agents will have calls, emails, SMS, tweets, posts as well as chats, all in one simple and easy-to-access location.

Overview of iTouchVision Contact Centre Benefits

iTouch Vision was created on the objective that there was a better and more efficient way to deliver IT services. Thus, this tool offers a simpler as well as more straightforward way of managing your customers’ accounts, starting from project conception all the way to long-term production management.

This tool reflects the importance of the principles that resulted in the Web’s incomparable success– open standards, celebrating heterogeneity, and leveraging diverse technical skills.

It is among most advanced mobile platforms available today. A contact center solution across all platforms, iTouch Vision can be used to manage all your client contact through different mediums such as e-mail, telephone, social media, fax, letter, SMS and online live chat.

Customers will be given highest quality training, consulting services, support, 24x7x365 production support. iTouch Vision support allows to you directly interact with software designers to resolve your issue quickly. When needed, the company provides hot fixes, service packs, and patches, to keep your product installation running smoothly.

Overview of iTouchVision Contact Centre Features

  • Capture a customer’s contact information
  • Capture interactions between your agent and customer
  • Customer reference Number
  • During an interaction, your agent can create several service requests
  • End-to-end customer management
  • Raise service requests while on the phone with your customer
  • Full access to the knowledge management
  • Recorded interactions with the customers
  • Send emails and texts to customer directly

iTouchVision Contact Centre Position In Our Categories

Because companies have distinctive business-related requirements, it is only rational they steer clear of picking an all-encompassing, ”best” software. However, it would be difficult to stumble on such an app even among sought-after software systems. The rational step to undertake would be to narrow down the numerous vital factors that call for a research such as key features, budget, technical skill competence of staff members, organizational size, etc. After which, you should conduct the product research fully. Go over these iTouchVision Contact Centre review articles and explore each of the solutions in your list in detail. Such all-encompassing product investigation ascertain you take out unsuitable software solutions and choose the system which provides all the tools your business requires for optimal results.

Position of iTouchVision Contact Centre in our main categories:

TOP 500

iTouchVision Contact Centre is one of the top 500 CRM Software products

iTouchVision Contact Centre is also listed in the following subcategories:

Since each organization has particular business requirements, it is advisable for them to refrain from seeking a one-size-fits-all ideal software system. Needless to say, it would be pointless to try to find such an app even among popular software platforms. The clever thing to do would be to list the various essential aspects that require consideration such as key features, budget, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some iTouchVision Contact Centre CRM Software reviews and look into each of the other apps in your shortlist in detail. Such comprehensive groundwork can ensure you discard ill-fitting applications and select the system that provides all the elements you need for business success.

How Much Does iTouchVision Contact Centre Cost?

iTouchVision Contact Centre Pricing Plans:

Free Trial

Starter

£19.98 per user/month

Standard

£29.98 per user/month

Professional

£69.98 per user/month

Enterprise

£89.98 per user/month

Starter: £19.98 per user/month

  • Service desk
  • 2000+ pre-built forms
  • Web forms
  • 1 GB Storage

Standard: £29.98 per user/month

  • Contact Centre
  • Service Desk
  • Customer Self Service
  • 5 GB Storage

Professional: £69.98 per user/month

  • Case Management
  • Mobile Apps
  • Mobile Worker
  • 15 GB Storage

Enterprise: £89.98 per user/month

  • Integration
  • Full Branding
  • Training
  • 25 GB Storage

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and iTouchVision Contact Centre reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with iTouchVision Contact Centre. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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iTouchVision Contact Centre Comparisons

iTouchVision Contact Centre user reviews

Easy to learn and affordable

Read full review >
Ramona
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.10.2018 Company Size: 11-50 Employees Industry: Information Technology and Services

What are iTouchVision Contact Centre pricing details?

iTouchVision Contact Centre Pricing Plans:

Free Trial

Starter

£19.98 per user/month

Standard

£29.98 per user/month

Professional

£69.98 per user/month

Enterprise

£89.98 per user/month

Starter: £19.98 per user/month

  • Service desk
  • 2000+ pre-built forms
  • Web forms
  • 1 GB Storage

Standard: £29.98 per user/month

  • Contact Centre
  • Service Desk
  • Customer Self Service
  • 5 GB Storage

Professional: £69.98 per user/month

  • Case Management
  • Mobile Apps
  • Mobile Worker
  • 15 GB Storage

Enterprise: £89.98 per user/month

  • Integration
  • Full Branding
  • Training
  • 25 GB Storage

What integrations are available for iTouchVision Contact Centre?

No information available.

iTouchVision Contact Centre average rating:

Average score
4.5/5 (1 user reviews)
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Ramona

PROS: We use iTouchVison to provide customer support via phone, email, social media, and SMS. We use the software to record communication threads, for training and quality, and to analyze the stats. Our customers are impressed with the improved quality of support we are offering with the system. The vendor’s tech support team helped us to seamlessly customize and implement the software.

CONS: iTouchVision offers all the main CRM functionalites, but lacks features like article sharing, discussion forum, and video calling. We may need these features in the future as our business grows and we scale operations.

Reviewed 1 year ago

Read full review >

The least favorable review

Ramona

PROS: We use iTouchVison to provide customer support via phone, email, social media, and SMS. We use the software to record communication threads, for training and quality, and to analyze the stats. Our customers are impressed with the improved quality of support we are offering with the system. The vendor’s tech support team helped us to seamlessly customize and implement the software.

CONS: iTouchVision offers all the main CRM functionalites, but lacks features like article sharing, discussion forum, and video calling. We may need these features in the future as our business grows and we scale operations.

Reviewed 1 year ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Easy to learn and affordable

Read full review >
Ramona
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.10.2018 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: We use iTouchVison to provide customer support via phone, email, social media, and SMS. We use the software to record communication threads, for training and quality, and to analyze the stats. Our customers are impressed with the improved quality of support we are offering with the system. The vendor’s tech support team helped us to seamlessly customize and implement the software.

CONS: iTouchVision offers all the main CRM functionalites, but lacks features like article sharing, discussion forum, and video calling. We may need these features in the future as our business grows and we scale operations.

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Reviewed By Jenny Chang
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