A messenger that gets the job done well while encouraging conversations

What are the best aspects of this product?

Jabber's basic instant messaging functionality gets the job done cleanly, while the additional features add relevant value without cluttering with an overload of functionality. Features such as sharing screens or start a WebEx are nice and easy to have as well.

What aspects are problematic or could work better?

The phone integration appeared difficult to deploy across a multi-site deployment. Also, the automatic reporting of a user's location (when set) does not work all the time.

What specific problems in your company were solved by this product?

It’s having an always-on, low barrier means of communication that encourages conversations.

Are you a current user of this product?

Yes