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Jabber Review

Jabber
Our score: 8.7 User satisfaction: 90%

What is Jabber?

Jabber is a revolutionary technology concept for open instant messaging (IM). It has been on the market ever since 1998, but it was recently formalized as an XMPP (Extensible Messaging and Presence Protocol), as required by the IETF Internet standards for online presence and messaging. Therefore, the platform is also available as a wireless app used by mobile devices.

Quite similar to Apache and Linux, Jabber operates as an XML-based open source platform with the main difference being its intuitive, email-like interface (it even uses the ‘@’ suffix). That is exactly how the platform manages to pick and read email addresses from various providers, and to indicate their exact origin.

The platform was originally designed by a group of IT volunteers who had the idea to make this open source tool available for free. It eventually evolved, and included numerous advanced features and technical support.

Overview of Jabber Benefits

To start with, Jabber is a portable and flexible platform that uses nothing but a stable internet connection to connect your team and your customers. All you have to do is to download the app, and it will allow you to make direct calls from the computer or the mobile phone.

Jabber saves more than your time – it keeps your budget safe too! VOIP is a common getaway for budget savers these days, and the better it is, the more you’re about to save on analog hardware and bills coverage. This platform is able to reduce hardware costs by 80%, and phone bills by approximately 50%.Jabber eliminates the need for expensive phone switches, racks, and specialized hardware – as soon as your IP phone is plugged in, you’re ready to go.

At the same time, you can forget about separate voice and data wiring because your LAN saves all all connections on a single wire. Sounds clean, doesn’t it?

What may as well be considered as a distinctive advantage is the lack of geographical boundaries, meaning that you can install Jabber extensions on literally every phone, and communicate on various locations across the country without paying additional fees. As expected, peer-to-peer calls go completely off the grid.

Finally, Jabber is packed with amazing and innovative features. Voicemail, for instance, can be sent directly to your address as a MP3 format, and you also get to use the platform for conferencing, forwarding, auto-attendance, and so on.

Overview of Jabber Features

  • Call Forward on No Answer
  • Call Forward on Busy
  • Call Queuing
  • Call Parking
  • Call Retrieval
  • Call Recording
  • Call On Hold
  • Caller ID
  • Blocking
  • Caller ID on waiting
  • Calling Cards
  • Conferencing
  • Distinctive Ring
  • Do Not Disturb
  • E911
  • Flexible Extension Logic
  • Interactive Directory Listing
  • Music On Hold/Transfer
  • Overhead Paging
  • Privacy
  • Remote Call Pickup
  • Roaming Extensions
  • Supervised Transfer
  • Talk Detection
  • Time and Date
  • Voicemail to Email
  • Voicemail Grouping
  • Stutter dialtones
  • Visual Indicators
  • Grayscale Status Icons
  • Screen Reader Support
  • Keyboard Shortcuts for Calls and Messages
  • Screen Captures
  • Call Controls
  • Contact Lists
  • Verification Menus

Jabber Position In Our Categories

Because companies have distinctive business-related requirements, it is logical that they steer clear of deciding on an all-in-one, “perfect” software solution. However, it is hard to try to stumble on such application even among recognizable software products. The best thing to undertake is to tabulate the several critical functions that merit analysis such as major features, price terms, technical skill competence of the users, company size, etc. Then, you must conduct your research thoroughly. Have a look at these Jabber evaluations and look into each of the software solutions in your shortlist in detail. Such all-encompassing product investigation ascertain you circumvent ill-fitting applications and buy the one that offers all the features you require business requires.

Position of Jabber in our main categories:

TOP 100

Jabber is one of the top 100 Collaboration Software products

TOP 50

Jabber is one of the 50 Communications Software products

Jabber is also listed in the following subcategories:

Each company is different, and may call for a particular type of VoIP Software solution that will be designed for their business size, type of customers and staff and even individual industry they cater to. You should not count on finding a perfect app that is going to be suitable for every company no matter what their background is. It may be a good idea to read a few Jabber VoIP Software reviews first and even then you should keep in mind what the software is supposed to do for your company and your staff. Do you need a simple and intuitive solution with just essential features? Will you actually make use of the advanced tools needed by pros and large enterprises? Are there any particular features that are especially useful for the industry you work in? If you ask yourself these questions it is going to be much easier to find a reliable app that will fit your budget.

How Much Does Jabber Cost?

Jabber Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Cisco Jabber is available on a quote basis. You can contact the vendor for pricing details or to request a quote.

User Satisfaction

Positive Social Media Mentions 153
Negative Social Media Mentions 17

We realize that when you make a decision to buy VoIP Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Jabber reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Jabber. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Jabber Comparisons

Jabber user reviews

A slick interface that integrates well with Cisco’s unified communications

Read full review >
Austin
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.09.2019 Company Size: More than 100 Employees Industry: Legal Services

Easy, secure, and fast connectivity for the workplace

Read full review >
Luther
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.09.2019 Company Size: More than 100 Employees Industry: Computer Software

Makes easy and direct communication possible that increase productivity

Read full review >
William
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 12.09.2019 Company Size: More than 100 Employees Industry: Management Consulting

Easy to use instant messaging app that lets us communicate quickly

Read full review >
Dawn
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 15.09.2018 Company Size: More than 100 Employees Industry: Consumer Goods

Lets me work remote efficiently while within the office network

Read full review >
Alyssa
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.09.2018 Company Size: More than 100 Employees Industry: Hospitality

What are Jabber pricing details?

Jabber Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Cisco Jabber is available on a quote basis. You can contact the vendor for pricing details or to request a quote.

What integrations are available for Jabber?

Cisco’s Jabber integrates easily with multiple business systems and applications. Both the on-premise version and the cloud-hosted one integrate with:

  • SharePoints
  • IBM Connections
  • IBM Notes
  • SAP
  • Google Calendar
  • Office 365
  • SAP Jam
  • WebEx
  • Exchange

Jabber average rating:

Average score
4.9/5 (11 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Luther

PROS: I like that Jabber's connectivity (phone/screensharing) is easy, secure and fast; we can share large files, even as big as 1GB in less time. Also, the VOIPs are connected to Jabber such that someone who is not at his/her desk will still get to know if the VOIP is ringing.

CONS: It does not sync with the Outlook contacts. It would be easier to use the jabber if it uses the contacts synced from outlook. Inclusion of more emojis would also be great.

Reviewed 9 months ago

Read full review >

The least favorable review

Elsa

PROS: The integration with our Cisco phone system is great. I can make or receive callls and search the phone directory from Jabber very quickly. The visual voicemail and playback is also a huge help. Chat is also a good feature that works well most of the time for me, with the option to save chats to an Outlook folder as well.

CONS: The desktop sharing can be hit or miss sometimes as it is not as rich as Webex or Skype where you can do a lot more. The calendar integration with Outlook is nice but superfluous and video chat is a hassle. Auto sign in options are hit or miss as well for some users

Reviewed 2 years ago

Read full review >

More reviews from 11 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

A slick interface that integrates well with Cisco’s unified communications

Read full review >
Austin
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.09.2019 Company Size: More than 100 Employees Industry: Legal Services

PROS: The interface is slick, and it integrates into Cisco unified communications quite well. Most of our users don't have problems using the interface, and they seem to like the integration to their phones. Single sign on is also very good integration that works well with our Microsoft active directory.

CONS: It seems to go through updates quickly. And if you're in a corporate environment, you can get behind on versions quickly. We also find the screen share feature quite buggy on Windows 7 but not on Windows. Licensing isn't the cheapest, especially since it ties into your Unified Communication suite.

What do you think about this review? Great Poor

Easy, secure, and fast connectivity for the workplace

Read full review >
Luther
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.09.2019 Company Size: More than 100 Employees Industry: Computer Software

PROS: I like that Jabber's connectivity (phone/screensharing) is easy, secure and fast; we can share large files, even as big as 1GB in less time. Also, the VOIPs are connected to Jabber such that someone who is not at his/her desk will still get to know if the VOIP is ringing.

CONS: It does not sync with the Outlook contacts. It would be easier to use the jabber if it uses the contacts synced from outlook. Inclusion of more emojis would also be great.

What do you think about this review? Great Poor

Makes easy and direct communication possible that increase productivity

Read full review >
William
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 12.09.2019 Company Size: More than 100 Employees Industry: Management Consulting

PROS: I enjoy how easy it is to send a quick message to a colleague with Jabber. You can also see the status of your colleagues (online, busy, out of office) so you'd know whether an email would be a more appropriate means of contacting them. It is fun and easy to use.

CONS: There doesn't seem to be a way to include GIFs in your chat message. Also, the integration of Jabber with phone lines needs a lot of improvement. Video and regular call integration isn't always successful and you can be left using your webcam while talking on the phone with your colleague.

What do you think about this review? Great Poor

Easy to use instant messaging app that lets us communicate quickly

Read full review >
Dawn
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 15.09.2018 Company Size: More than 100 Employees Industry: Consumer Goods

PROS: It's an easy-to-use instant messaging app that's great for quick questions or to pass on info in the office. It's particularly helpful as some of my colleagues are located in different parts of the world. I also like that I can be a bit creatively expressive with the status feature.

CONS: It looks as though there's a place to put your picture here, but I can't figure how to do it.

What do you think about this review? Great Poor

Lets me work remote efficiently while within the office network

Read full review >
Alyssa
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.09.2018 Company Size: More than 100 Employees Industry: Hospitality

PROS: It allows me to efficiently work from home while still be in our network and save work in real time to our server so I don't have to make a copy needlessly.

CONS: It sometimes is hard to connect and takes longer to save to the server, depending on how big of a file you are working on.

What do you think about this review? Great Poor

Easy communication that helps build relationships across the globe

Read full review >
Eduardo
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.08.2018 Company Size: More than 100 Employees Industry: Consumer Goods

PROS: I like Jabber's ability to connect the various communication channels. It will pull contacts from your email and makes it easy to communicate by text, call, or video. I also love the instant meeting function so Idon't have to go through the hassle of setting up meetings through Webex for a quick discussion.

CONS: The small tab at the top when you're not using Jabber sometimes gets in the way of navigating tabs on the internet.

What do you think about this review? Great Poor

A messenger that gets the job done well while encouraging conversations

Read full review >
Howard
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.02.2018 Company Size: More than 100 Employees Industry: Medical Devices

PROS: Jabber's basic instant messaging functionality gets the job done cleanly, while the additional features add relevant value without cluttering with an overload of functionality. Features such as sharing screens or start a WebEx are nice and easy to have as well.

CONS: The phone integration appeared difficult to deploy across a multi-site deployment. Also, the automatic reporting of a user's location (when set) does not work all the time.

What do you think about this review? Great Poor

A great communication and collaboration tool

Read full review >
Elsa
3/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 07.01.2018 Company Size: More than 100 Employees Industry: Entertainment

PROS: The integration with our Cisco phone system is great. I can make or receive callls and search the phone directory from Jabber very quickly. The visual voicemail and playback is also a huge help. Chat is also a good feature that works well most of the time for me, with the option to save chats to an Outlook folder as well.

CONS: The desktop sharing can be hit or miss sometimes as it is not as rich as Webex or Skype where you can do a lot more. The calendar integration with Outlook is nice but superfluous and video chat is a hassle. Auto sign in options are hit or miss as well for some users

What do you think about this review? Great Poor

Seamless communication with anyone, anywhere in the world.

Read full review >
Alan
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.12.2017 Company Size: More than 100 Employees Industry: Internet

PROS: I can easily communicate with my colleagues while at work. If I am on a demo or a call, I can seamlessly contact my manager for help if needed.

CONS: There's nothing I don't like but if I had to choose something I would say the interface. The interface isn't as pretty as some of the other systems I've seen in the market but it's functionally great.

What do you think about this review? Great Poor

Tool for quick communication while able to do more

Read full review >
Jasmine
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.12.2017 Company Size: More than 100 Employees Industry: Construction

PROS: What I like best is the ability to "share" your screen with the other person to whom you are chatting with. I also like that you can "see" who is online and available to chat via the colored symbol next to the person's name and you see when the person is typing a message so you can get an immediate response.

CONS: I wish there more more emojis that are available.

What do you think about this review? Great Poor

Easy to learn and use that integrates with our other tools

Read full review >
Lola
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 15.12.2017 Company Size: More than 100 Employees Industry: Computer Software

PROS: Cisco Jabber works really well as a online messaging program. It is very easy to learn and use and also integrates very well with our other Cisco phone products such as Cisco CallManager. I also like the presence feature; it integrates with your Outlook calendar.

CONS: One part I dislike is that there are not enough emoticons in Cisco Jabber. Also, I wish client updates could be done at the server level instead and that it was able to be integrated with other instant messaging programs like Yahoo Messenger or Google Hangouts so that you could chat with others on a different platform.

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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