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User review of Jabber

A slick interface that integrates well with Cisco’s unified communications

- by Austin

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

The interface is slick, and it integrates into Cisco unified communications quite well. Most of our users don't have problems using the interface, and they seem to like the integration to their phones. Single sign on is also very good integration that works well with our Microsoft active directory.

What aspects are problematic or could work better?

It seems to go through updates quickly. And if you're in a corporate environment, you can get behind on versions quickly. We also find the screen share feature quite buggy on Windows 7 but not on Windows. Licensing isn't the cheapest, especially since it ties into your Unified Communication suite.

What specific problems in your company were solved by this product?

Collaboration is definitely better between our users with Jabber. With the phone integration, our users are very happy with the product. And with the voicemail, phone, and desktop integration, our users are much more accessible throughout the day.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Legal Services

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.