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James and James Fulfillment Review

James and James Fulfillment
Our score: 8.0 User satisfaction: 100%

What is James and James Fulfillment?

James and James eCommerce Fulfillment is a cloud-based order fulfillment software that makes it simple for brands and online stores to reach customers both locally and globally. The software integrates with the eCommerce platforms and shopping carts they are using, allowing them to fulfill orders from multiple brands and channels in a single system.

Helping eCommerce businesses accelerate business growth and increase customer satisfaction, the order fulfillment software combines together those features they often find in separate systems. The software enables them to monitor how orders are being picked, packed, and shipped from a warehouse or fulfillment center in real-time.

James and James eCommerce Fulfillment also provides features for inventory management like the automatic synchronization of stock levels between online stores and warehouses and tracking of overstocked and understocked product lines. Last but not least, the order fulfillment software has an online portal used for handling returned orders.

Overview of James and James Fulfillment Benefits

Order Management

With James and James eCommerce Fulfillment, brand and online store owners no longer need to use separate systems for managing orders coming from various channels. They can connect the software to any eCommerce platforms and shopping carts they are using and handle orders from multiple channels in one place. In addition, it also integrates with popular platforms like Amazon, eBay, Shopify, Magento, WooCommerce, and Kickstarter. 

Warehousing and Inventory Management

The order fulfillment software gives users access to a global network of warehouses and fulfillment centers. They can store their stock in one of these warehouses and fulfillment centers to ensure that orders are delivered to customers fast. Fast-moving items are placed into pick storages while larger items are kept in pallets. James and James eCommerce Fulfillment also allows real-time monitoring of the picking, packing, and shipping of orders in the warehouse or fulfillment center.

Managing and tracking inventory is simplified as well. Barcodes are attached to items and users can access real-time inventory data from an online portal. They will be able to track, optimize, and synchronize stock levels across their online store and multiple warehouses. In addition, they can take advantage of the software’s product analytics capabilities to find out which product lines have the best or worst sales performance. 

Efficient and Affordable Shipping 

James and James eCommerce Fulfillment enables users to deliver orders to customers through a fast, reliable, and cost-effective shipping service. After the orders are picked and packed, they are automatically dispatched to its global network of shipping carriers. Moreover, the software permits users and their customers to monitor shipping status and progress online.

Overview of James and James Fulfillment Features

  • Multi-Channel Order Management
  • Platform Integrations
  • Order Tracking
  • Warehousing
  • Inventory Management
  • Shipping
  • Returns Management

What Problems Will James and James Fulfillment Solve?

Problem #1: Scalable growth
Many start-up eCommerce retailers find it difficult to scale their business, due to fulfillment problems. Spikes in order volumes due to seasonality or promotions can cause delays in shipping and delivery, if the retailer is doing it themselves, leading to bad reviews and disappointed customers.
James and James helps retailers overcome this hurdle, with a dependable outsourced fulfillment solution, which can scale up rapidly with increasing demand. By outsourcing, retailers also get valuable time back – instead of picking and packing their orders and dealing with help tickets, they can focus on sales, marketing or new product development.
Problem #2: Customer experience
James and James can help retailers improve their customer experience in a variety of ways.
Firstly, 98% of orders are dispatched same day, with a 99.999% pick and pack accuracy. This ensures every customer receives the right item at the right time, reducing poor reviews, “Where’s my order?” support tickets and returns.
Secondly, James and James provides an online portal and regular email updates to customers at every stage – from check out to their door. This keeps customers informed about and excited to receive their parcel. They can use the same portal to initiate and track returns too, if needed.
Finally, James and James offers a variety of packaging options, including custom boxes and mailing bags, and brand shipping labels and packing slips. The name of the person who packed the order is even included in a handwritten font on the slip. This ensures brands can continue to offer the feel of a small family-run business even when they’re massive.
Problem #3: New inventory insights
The real-time data and cloud-based tools in James and James’s software provides clients with insights that many other fulfillment providers can not match. For example, retailers can conduct a full ABC analysis of their inventory, identifying their top-selling products, those in the mid-tier that could use extra promotion, and those that aren’t selling at all and are incurring high storage costs.
This enables retailers to get smarter about managing their inventory, ensuring they have enough to meet demand, without over-investing in stock that’s unlikely to sell.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

James and James Fulfillment Position In Our Categories

Bearing in mind companies have particular business requirements, it is rational they avoid getting an all-in-one, ”best” system. Having said that, it is difficult to try to chance on such an app even among widely used software products. The sensible step to undertake can be to list the varied significant factors that demand examination including key features, plans, skill capability of the employees, organizational size, etc. Next, you must perform the product research to a full extent. Have a look at these James and James Fulfillment analyses and check out each of the software systems in your list in detail. Such comprehensive product investigation ascertains you steer clear of unfit apps and pay for the system which includes all the function your business requires in sustaining growth.

Position of James and James Fulfillment in our main categories:

TOP 100

James and James Fulfillment is one of the top 100 eCommerce Software products

If you are interested in James and James Fulfillment it may also be sensible to investigate other subcategories of eCommerce Software collected in our database of B2B software reviews.

Companies have different wants and requirements and no software application can be just right in such a situation. It is useless to try to find an ideal off-the-shelf software product that meets all your business needs. The intelligent thing to do would be to customize the application for your special wants, staff member skill levels, budget, and other factors. For these reasons, do not hasten and invest in well-publicized trendy systems. Though these may be widely used, they may not be the best fit for your unique requirements. Do your groundwork, check out each short-listed system in detail, read a few James and James Fulfillment eCommerce Software reviews, speak to the seller for explanations, and finally settle for the product that provides what you require.

How Much Does James and James Fulfillment Cost?

James and James Fulfillment Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

James and James eCommerce Fulfillment’s SMB and enterprise pricing information is available only upon request.

User Satisfaction

Positive Social Media Mentions 26
Negative Social Media Mentions 0

We realize that when you make a decision to buy eCommerce Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and James and James Fulfillment reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with James and James Fulfillment. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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James and James Fulfillment Comparisons

James and James Fulfillment user reviews

Steer completely clear

Read full review >
Brett Bilon
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

3/5

Ease of Use

Published on: 05.12.2019 Company Size: 1-10 Employees Industry: Cosmetics

What are James and James Fulfillment pricing details?

James and James Fulfillment Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

James and James eCommerce Fulfillment’s SMB and enterprise pricing information is available only upon request.

What integrations are available for James and James Fulfillment?

James and James eCommerce Fulfillment has off-the-shelf integrations with the following eCommerce platforms and shopping carts:
  • Shopify
  • WooCommerce
  • Magento
  • BigCommerce
  • eBay
  • Kickstarter
  • ShipStation
  • Brightpearl
  • Ecwid
  • EKM
  • Not on the High Street
  • Groupon
  • Infusionsoft
  • Linnworks
  • Tradegecko
  • Bluepark
  • Rakuten

It can also integrate with bespoke online stores and a variety of ERP systems via Open API / EDI.Amazon.

James and James Fulfillment average rating:

Average score
1.5/5 (1 user reviews)
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

3/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Brett Bilon

PROS: Web interface is well laid out and well designed but not the best we've seen

CONS: Total failure to deliver crucial orders with no explanation or corrective measures taken. Extensive over billing, horrible responsiveness in general, and totally negligent even with very detailed instructions/fool-proof approach from us. Legal action will unfortunately be our only option at this point. 8 weeks spent chasing them and over 50 emails & phone calls seeking assistance that have resulted in absolutely nothing. Over 30 of our B2B customers including our distributor and their customers businesses have been affected by the negligence of James & James. Huge damage to our reputation and a lot of lost revenue.

Reviewed 1 week ago

Read full review >

The least favorable review

Brett Bilon

PROS: Web interface is well laid out and well designed but not the best we've seen

CONS: Total failure to deliver crucial orders with no explanation or corrective measures taken. Extensive over billing, horrible responsiveness in general, and totally negligent even with very detailed instructions/fool-proof approach from us. Legal action will unfortunately be our only option at this point. 8 weeks spent chasing them and over 50 emails & phone calls seeking assistance that have resulted in absolutely nothing. Over 30 of our B2B customers including our distributor and their customers businesses have been affected by the negligence of James & James. Huge damage to our reputation and a lot of lost revenue.

Reviewed 1 week ago

Read full review >

More reviews from 1 actual users:

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Steer completely clear

Read full review >
Brett Bilon
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

3/5

Ease of Use

Published on: 05.12.2019 Company Size: 1-10 Employees Industry: Cosmetics

PROS: Web interface is well laid out and well designed but not the best we've seen

CONS: Total failure to deliver crucial orders with no explanation or corrective measures taken. Extensive over billing, horrible responsiveness in general, and totally negligent even with very detailed instructions/fool-proof approach from us. Legal action will unfortunately be our only option at this point. 8 weeks spent chasing them and over 50 emails & phone calls seeking assistance that have resulted in absolutely nothing. Over 30 of our B2B customers including our distributor and their customers businesses have been affected by the negligence of James & James. Huge damage to our reputation and a lot of lost revenue.

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Reviewed By Jenny Chang
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