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NetSuite SuiteCommerce Review

NetSuite SuiteCommerce
Our score: 9.7 User satisfaction: 98%

What is NetSuite SuiteCommerce?

The challenge in most e-commerce businesses today, especially those who also have a physical store, is linking their online and offline stores into a single channel. One drawback of not having a single channel is inventory and prices not updated in real-time. Linking both in a single platform gives a holistic view of the business, including customer interaction and its operations.

For an e-commerce business to compete with ever-growing demands, it should be able to capture the customer’s needs while also leveraging technology to provide a smooth customer experience regardless of which sales channel they are in. 

NetSuite SuiteCommerce is an omnichannel e-commerce platform and a solution that meets all these criteria. Rather than treating each channel as separate silos, the customer is at the center. Each sales channel are interwoven with each other. There is no demarcation between storefronts, marketplaces, social sites, and websites.

It can handle all key processes in a single system including monitoring inventory across different channels, equipping the marketing and sales team with customer information to improve their strategies, fulfilling orders from order capture up to delivery, and improving customer service, etc. This ensures a smooth operation within the business.

Last, NetSuite SuiteCommerce is also a multi-tenant SaaS solution that enables merchants to deliver a unique and engaging online experience. It personalizes the customer’s buying experience by tailoring what the customers see on the website, what ads appear when they visit social media sites, and even how sales associates assist them in a brick and mortar store.

Overview of NetSuite SuiteCommerce Benefits

Omnichannel e-Commerce Model

Following an omnichannel e-commerce model, the Netsuite SuiteCommerce platform combines all business processes into a single system, while also optimizing and coordinating customer experience across all channels. Regardless of which channel your customers are visiting, be it on your website, storefront, social media site, or in the marketplace, each marketing promotion is aware at what stage in the buying process is the customer.

Works in any selling model

Whether you are using a B2C or B2B selling model, they design the platform to cater to both. For B2C selling models, they design it with customer experience in mind so that products are easier to locate. For B2B selling models, because of the code-level API, you can customize the site based on the functionality unique to their business without having to make any upgrades.

Speed Up Deployment

A few years ago, you need to spend years learning how to code before you can build a responsive website. As with many robust e-commerce solutions today, SuiteCommerce gives you a drag-and-drop feature for customizing the site’s look. The UI is user-friendly, aiding you to speed up the deployment and let you start the business in no time.

Responsive Design Technology

Taking into consideration the different web design of devices today, including desktops, mobile phones, and tablets, it is essential for your website to respond no matter what device they are using. As we do most of our browsing activities using mobile phones, there is an enforcement on being mobile-friendly, and mobile responsive. With the responsive design technology, there is no longer a need to upgrade or develop another design every time they release a new gadget into the market.

Sell anywhere, in any currency

The best thing about having an online store is that you can sell to anyone even outside your origin country. But some e-commerce sites will have you set-up a store for US customers, and a separate one for customers from other regions. When using the platform, it updates currency. You can use the same website for the customers, even when they are from different geographical locations. 

Flexible Payment Methods

Aside from updating how price appears in your site for different customers, there should be a lot of payment method options available once they reach the purchasing stage. There should be multiple payment methods options to choose from. At the most, integrate your website with Paypal, Stripe, Apple Pay, and other major payment gateways. 

Tailored Buying Experience

There’s a reason Google is tailoring its SERP based on user intent. Consumers now expect that all information communicated to tailor ads, emails, and social media feed to their unique lifestyle and interest. Otherwise, that means they’re not getting a good service or their money’s worth. One example is by leveraging social media. Facebook pixels ensures that it shows the right ad to the consumers most likely to take action. Another example is the “People also bought” which shows products similar to the ones customers have clicked on, products that they are likely to buy, and products that complement their previous purchase.

Dynamic email marketing content

Email marketing should be personalized, too. A dynamic code that captures the customer’s name and includes it in the email should immediately set the business apart from others that don’t use it. Abandoned cart email reminders are one example of personalized email marketing. When a customer adds an item to the cart, and at the last minute cancel, the system captures this and sends an automatic email reminder about the abandoned cart. It’s important, though, that emails don’t go overboard as it will appear spammy to customers.

New venues for marketing teams

More than just an online store, the marketing team can easily promote the brands through a strategic landing page, promotions, brand awareness campaign, etc. All it takes is an effective marketing campaign including leveraging social media to promote the brand.

Fully featured POS

Unifies physical and digital shopping experience allowing users to perform traditional point of sale transactions (e.g. cash and carry, exchanges, returns, etc.) quickly and easily. Continuous buying experience, allowing users to add their online shopping carts with the items they have bought in a brick and mortar store

Unified CRM

Customer relationship management (CRM), as the name suggests, is the technology for managing all your company’s relationships or interactions both with existing customers and potential ones. It is nearly impossible to have a full view of your customer’s profile and preferences if you keep a record of inventory in each channel-specific silos. With a unified CRM running as an integral part of the eCommerce platform, you get a 360-degree view of your customer at any touchpoint.

Real-time order and inventory

Every time a customer purchase from either a brick and mortar store or online, the order record and the inventory immediately gets updated. Hence, if stocks are out, or a variant, if any, is no longer available, the customer will know it immediately saving him/her wait times.

Fully equipped customer support

Sales associates are better armed with information about customers, and product availability. Therefore, they can better identify how to help customers with their concerns. Not only that, as eCommerce expands, so does that advancement of customer support, one employing AI technologies to answer frequently asked questions in a chat-based format, as an example.

Automated order fulfillment

Part of providing an excellent customer experience is also an automated order fulfillment system that takes charge of the end to end order life cycle. From order capture, it validates customer order with the payment details provided, the order is then released, it triggers shipment confirmation, and informs the customer that shipment has already been made. With Netsuite SuiteCommerce, even complex order fulfillment is accommodated including split shipment, dropshipping, and personalized products.

This process, of course, should involve integration with payment gateways and shipping providers. Say, an order issue happens, or a customer wants to return a product due to damage or returns due to wrong product delivery. The omnichannel experience extends even in returns where you can set return process rules, accepts returns from different channels, fulfill exchanges while ensuring that returns are managed seamlessly even identifying which items are still saleable. 

Drive operation cost down

Because most of the monitoring is automated, drive operation costs automatically go down. Having one-platform to operate the business is a cost-saving strategy that any e-commerce should adapt.

Overview of NetSuite SuiteCommerce Features

Platform Design
  • Accelerate Deployment
  • Drag and Drop Features
  • Continuous Buying Experience
  • Site Performance
  • Related Product Recommendations
  • Mobile-friendly
  • Responsive Design Technology
  • Pixel-perfect Storefront
  • Supports any selling model (B2B/B2C)
Marketing
  • Email Marketing
  • Campaign Management
  • Lifecycle Management
  • Mobile-friendly Marketing
  • CRM
  • Rich Customer Profiles
  • Superior Customer Service
  • SEO and Marketing
  • Leveraged Social Media
  • Multi-channel Marketing
Point of Sale
  • Full-featured POS
  • Online and in-store unified shopping experience
  • Omnichannel Servicing
  • Multiple Payment Options
  • One Page Checkout
  • Sell anywhere, in any currency
Reports
  • Timeline Display of purchases, returns, and support requests
  • Built-in reports
  • KPI
  • Dashboard
  • Customer Portal
  • Returns Management
Order Inventory and Management
  • Real-time Store Product Availability
  • Seamless order fulfillment
  • Manage Supplies and Stock Levels

Awards & Quality Certificates

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This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

NetSuite SuiteCommerce Position In Our Categories

Knowing that businesses have their own business needs, it is practical that they abstain from purchasing a one-size-fits-all, ideal software product. Be that as it may, it is nearly futile to pinpoint such an app even among popular software solutions. The correct step to do is to take note of the several major functions which require scrutiny like crucial features, costing, technical skill aptitude of the users, organizational size, etc. After which, you should conduct the research fully. Read these NetSuite SuiteCommerce review articles and explore the other software options in your shortlist more closely. Such all-encompassing research guarantee you stay away from ill-fitting apps and select the system which offers all the tools your company requires.

Position of NetSuite SuiteCommerce in our main categories:

TOP 3

NetSuite SuiteCommerce is one of the top 3 eCommerce Software products

If you are considering NetSuite SuiteCommerce it could also be sensible to investigate other subcategories of eCommerce Software listed in our base of B2B software reviews.

Each company has different needs and needs a software that can be personalized for their size, type of employees and clients, and the specific industry they are in. For these reasons, no platform can provide perfect features off-the-shelf. When you try to find a software system, first be sure what you need it for. Read some NetSuite SuiteCommerce eCommerce Software reviews and ask yourself do you want basic functionality or do you want complex tools? Are there any industry-specific tools that you are looking for? Obtain the answers to these queries to aid your search. There are lots of elements that you need to mull over and these include your finances, specific business wants, your company size, integration requirements etc. Take your time, use a few free trials, and finally zero in on the system that offers all that you need to improve your firm effectiveness and productivity.

How Much Does NetSuite SuiteCommerce Cost?

NetSuite SuiteCommerce Pricing Plans:

Free Trial

Quote-Based Plan

Contact vendor

For more details on pricing, you need to contact the vendor for a custom quote.

User Satisfaction

Positive Social Media Mentions 187
Negative Social Media Mentions 2

We realize that when you make a decision to buy eCommerce Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and NetSuite SuiteCommerce reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with NetSuite SuiteCommerce. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Chinese
  • German
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Portugese
  • Turkish
  • Swedish

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are NetSuite SuiteCommerce pricing details?

NetSuite SuiteCommerce Pricing Plans:

Free Trial

Quote-Based Plan

Contact vendor

For more details on pricing, you need to contact the vendor for a custom quote.

What integrations are available for NetSuite SuiteCommerce?

  • Single sign-on Integration With External Website
  • Bronto Integration
  • SCIS
  • Content Delivery Integration
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Reviewed By Nestor Gilbert
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