What are the best aspects of this product?
You can make portals to be utilized by customers. It's very simple to configure. It'll create a webpage automatically. This is for customers who want to make tickets in handling problems or put out any suggestions they may have in mind.
What aspects are problematic or could work better?
Whenever you want to make configurations of custom fields within your portal, it gets a bit complex. By that would mean not knowing where you can place your field and how you can utilize it. But then again, that's what happens for the first time.
What specific problems in your company were solved by this product?
A majority of our customers are having problems with the product. They ended up clogging the e-mail. But thanks to this IT management software, all issues are made within the portal. Tracking is simpler than ever.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?