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User review of Jira Service Desk

A great product with ideal support that helps keep your company in order.

- by Forrest

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

You can make portals to be utilized by customers. It's very simple to configure. It'll create a webpage automatically. This is for customers who want to make tickets in handling problems or put out any suggestions they may have in mind.

What aspects are problematic or could work better?

Whenever you want to make configurations of custom fields within your portal, it gets a bit complex. By that would mean not knowing where you can place your field and how you can utilize it. But then again, that's what happens for the first time.

What specific problems in your company were solved by this product?

A majority of our customers are having problems with the product. They ended up clogging the e-mail. But thanks to this IT management software, all issues are made within the portal. Tracking is simpler than ever.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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