Price

$10

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JIRA Service Desk REVIEW

Customer Support Software

9 user reviews
USER SATISFACTION 98%
OUR SCORE 8.8

What is JIRA Service Desk?

JIRA Service Desk is a hosted service desk platform developed by Atlassian. The system is a very popular help desk solution widely used by many popular open source projects. JIRA service desk is primarily deployed as a software development issue tracking tool by many software companies and has proven to be effective in identifying and tracking software bugs and their location. Customers can submit their requests via tickets or handle their own concerns via the JIRA Service Desk customer self-service portal.  

Overview of JIRA Service Desk Benefits

  • Fully functional “Free Trial”
  • User-friendly platform with simple and fast installation
  • Connects development and IT teams
  • Configurable dashboards with an extensive selection of supported widgets
  • ITIL Ready

Overview of JIRA Service Desk Features

  • Customer Portal
  • JIRA Software Integration (HipChat, Marketplace, etc.)
  • Automation
  • ITIL-ready templates
  • Knowledgebase via Atlassian Confluence
  • Real-time updates, information, and collaboration
  • Performance Metrics

Awards & Quality Certificates

2016 Expert’s Choice Award

expert2016This award is given by our panel of B2B experts only to products that we think show especially good quality in terms of satisfying the current needs of the B2B and SaaS markets and help companies with solid and efficient solutions. RevampCRM meets all our requirements as it is a full-featured sales and marketing CRM that offers effective solutions for both small and medium companies as well as large enterprises. Its ability to automate reporting, streamline workflow, and provide prompt and helpful customer support is something that our experts were really impressed with.

Great User Experience Award

userexperienceThis award is granted to products that offer especially high level of user experience. We evaluated how easy it is to start using RevampCRM and how well-designed its interface and features are to facilitate the work process. We spent some time working with the software and found its interface easy to understand and use. Plus, RevampCRM offers an intuitive and modern dashboard that provides a quick snapshot of all important activities on your calendar as well as offers deep insights to help decision makers make strategic plans for business growth.

2016 Best Free Trial Award

trial_2016This award is won by products that provide an exceptionally well-crafted experience with their free trial plan. This includes both the quality of functionalities included in the trial as well as the ability to evaluate the product based on the trial version. We were really impressed with how well you can experience RevampCRM through their 30-day free trial version. It’s a great way to learn more about the strengths and possibilities offered by the app before you decide to invest in a paid plan.

JIRA Service Desk Position In Our Categories

Position of JIRA Service Desk in our main categories:

20

JIRA Service Desk is one of the top 20 Customer Support Software products

20

JIRA Service Desk is one of the top 20 Help Desk Software products

20

JIRA Service Desk is one of the top 20
Customer Support Software products

20

JIRA Service Desk is one of the top 20
Help Desk Software products


JIRA Service Desk is also listed in the following subcategories:

Category:Position:Category:Position:
IT Service Management Software#3 Service Desk Software#3
Category:Position:
IT Service Management Software#3
Service Desk Software#3

Enterprises have different wants and requirements and no software platform can be ideal in such a situation. It is futile to try to find an ideal out-of-the-box software app that fulfills all your business requirements. The smart thing to do would be to customize the solution for your specific requirements, staff member skill levels, finances, and other factors. For these reasons, do not rush and pay for well-publicized trendy applications. Though these may be widely used, they may not be the best fit for your specific requirements. Do your groundwork, check out each short-listed platform in detail, read a few JIRA Service Desk reviews, call the seller for explanations, and finally select the product that offers what you want.

How Much Does JIRA Service Desk Cost?

JIRA Service Desk Pricing Plans:

Cloud Hosted Service Desk

  • Small Teams – $10/month (up to 3 agents)
  • Growing Teams – $20/agent/month

On-Premise

  • Small Teams – $10 one-time payment for up to 3 agents
  • Growing Teams – Starts at $1,500 one time payment (minimum of 4 agents)
  • Enterprise Teams – Starts at $12,000/year (minimum of 50 agents)

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and JIRA Service Desk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with JIRA Service Desk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

161

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Android
  • iPhone/iPad
  • Web-based
Language Support
  • International
Pricing Model
  • Monthly payment
  • One-time payment
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING
  • TICKETS

JIRA Service Desk User Reviews

What are JIRA Service Desk pricing details?

JIRA Service Desk Pricing Plans:

Cloud Hosted Service Desk

  • Small Teams – $10/month (up to 3 agents)
  • Growing Teams – $20/agent/month

On-Premise

  • Small Teams – $10 one-time payment for up to 3 agents
  • Growing Teams – Starts at $1,500 one time payment (minimum of 4 agents)
  • Enterprise Teams – Starts at $12,000/year (minimum of 50 agents)

What integrations are available for JIRA Service Desk?

JIRA Service Desk provides integration with the following business systems and applications:

  • HipChat
  • Confluence
  • Tasktop Sync
  • HappyFox
  • JEMH
  • ERPM
  • Zendesk
  • Insight
  • Freshservice
  • Bomgar
  • Kelverion
  • Zephyr
  • Salesforce
  • Gliffy
  • GitHub
  • Balsamiq
  • Azuqua
  • Amity

User reviews


User reviews in total: 9

6
3
0
0
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Average Rating:

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The most favorable review

Celia

1 month ago


Pros:
JIRA comes with an UI that's relatively easy to use. It has a ton of functionality in organizing the IT tickets of my clients. The tickets are also being prioritized accordingly. The API allows for multi-tool integration.

Cons:
There's nothing that I disliked with JIRA thus far. That's about it!

The least favorable review

Jenna

1 week ago


Pros:
The JIRA functionality in terms of management and control all function in one location. This makes it an excellent and useful software. It fosters the creation of stories and issues at hand. Subtasks can be linked ot their stories. Work log is manageable and highly effective in counting the efforts made by people.

Cons:
JIRA tends to be a bit hard to setup. Using it initially can be a pain. For those who are new and not wary of task management, it can be challenging. Adapting to its functionality can take some time.

Published 1 week ago
Verified
user
The JIRA functionality in terms of management and control all function in one location. This makes it an excellent and useful software. It fosters the creation of stories...



What do you think about this review? Great Poor
Published 1 month ago
Verified
user
JIRA comes with an UI that's relatively easy to use. It has a ton of functionality in organizing the IT tickets of my clients. The tickets are also being prioritized...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
We're capable of customized its UI according to project requirements and workflow. We're dealing with more than one project. Each of those projects contain varying...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
The tool allows me to manipulate the blocks I can start carving out on my own. This allows for limitless possibilities. Such proposed approach won't restrict nor would it...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
The view it's offering. It can easily be understood leading to quicker resolution of issues. Daily work can be monitored and logged in a simple manner. It offers an...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user

What do you think about this review? Great Poor
Published 4 months ago
Verified
user
You can make portals to be utilized by customers. It's very simple to configure. It'll create a webpage automatically. This is for customers who want to make tickets in...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user

What do you think about this review? Great Poor
Published 4 months ago
Verified
user
JIRA has been excellent in organizing and letting everyone be responsible on their own tasks. What I like most with it is being able to delegate tassk to a certain person...



What do you think about this review? Great Poor

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