A reviewer both as user and admin of JIRA.

What are the best aspects of this product?

The tool allows me to manipulate the blocks I can start carving out on my own. This allows for limitless possibilities. Such proposed approach won't restrict nor would it entail bending the business processes. It's actually JIRA who's the one adapting to our business and makes developments that are deemed necessary.

What aspects are problematic or could work better?

At this point in time, I can only say that when I can't do anything, I'll have to look for either a documentation or to the JIRA community for answers. Answers can easily be spotted.

What specific problems in your company were solved by this product?

It solved a number of things for me. Great management of projects. Support calls are great. Recording of work time.

Are you a current user of this product?

Yes