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User review of Jira Service Desk

A reviewer both as user and admin of JIRA.

- by Kenny

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The tool allows me to manipulate the blocks I can start carving out on my own. This allows for limitless possibilities. Such proposed approach won't restrict nor would it entail bending the business processes. It's actually JIRA who's the one adapting to our business and makes developments that are deemed necessary.

What aspects are problematic or could work better?

At this point in time, I can only say that when I can't do anything, I'll have to look for either a documentation or to the JIRA community for answers. Answers can easily be spotted.

What specific problems in your company were solved by this product?

It solved a number of things for me. Great management of projects. Support calls are great. Recording of work time.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Information Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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