A tireless companion in managing tickets

What are the best aspects of this product?

The ticket tracking capability of this software is incredible. No detail is left out, allowing our team to handle the issue in the best possible way. Thus, it does not take a long time for any of us to address user concerns.

What aspects are problematic or could work better?

The requesting process could be automated, especially if some users cannot access the system. This way, the platform takes care of notifying the administrator of an issue that needs their attention.

What specific problems in your company were solved by this product?

Our company is growing larger and more people are needing assistance. Jira Service Desk has been a great help in making sure that we have every concern documented, tracked, and resolved. The customer portal is also great because it makes everything visible to our end-users. You can't go wrong with Jira because you know you are getting the best product and service.

Are you a current user of this product?

No