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User review of Jira Service Desk

A tool that’s quick in resolving issues.

- by Yvette

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The view it's offering. It can easily be understood leading to quicker resolution of issues. Daily work can be monitored and logged in a simple manner. It offers an option in tracking a problem, which is useful.

What aspects are problematic or could work better?

Keeping Jira maintained could use some improvement. Setting things up initially can be complex. The automatic session timeout needs to be looked into.

What specific problems in your company were solved by this product?

Jira Service Desk is a highly effective solution for keeping track of daily issues. It has a wide range of features including task additions, simplified monitoring, and effort logging. The team can add in epics, stories of users, and other tasks for delegation. The Kanban board is particularly useful in swift monitoring of tasks and keep us peeled on tasks that were done done or are in progress.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Information Technology

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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