A tool that’s quick in resolving issues.

What are the best aspects of this product?

The view it's offering. It can easily be understood leading to quicker resolution of issues. Daily work can be monitored and logged in a simple manner. It offers an option in tracking a problem, which is useful.

What aspects are problematic or could work better?

Keeping Jira maintained could use some improvement. Setting things up initially can be complex. The automatic session timeout needs to be looked into.

What specific problems in your company were solved by this product?

Jira Service Desk is a highly effective solution for keeping track of daily issues. It has a wide range of features including task additions, simplified monitoring, and effort logging. The team can add in epics, stories of users, and other tasks for delegation. The Kanban board is particularly useful in swift monitoring of tasks and keep us peeled on tasks that were done done or are in progress.

Are you a current user of this product?

Yes