A top-notch ticketing platform

What are the best aspects of this product?

Jira Service Desk is a customizable and flexible system that lets us configure when we want to receive notifications. Our team is also thankful for the filters available because they let us find issues and answers quickly. The platform has a great workspace for creating summaries of problems too because it offers suggestions directly from Confluence. As I said earlier, the platform is configurable. This much we can see in the number of extended features that we can get from the Atlassian marketplace

What aspects are problematic or could work better?

It would be nice if the add-on features are less costly. It would be great too if we can reply to several tickets in one go. Plus, our team is disappointed that there are limitations to some integrated functions and work processes. On top of it all, Jira's request forms are way too generalized. Lastly, it would be wonderful if Atlassian makes it easier to arrange custom files.

What specific problems in your company were solved by this product?

Jira Service Desk is a cost-effective platform that gives you everything you need from the get-go. It does not take a long time to implement and your team can start using it within a few minutes of implementation. Everything about it is intuitive and it is a platform that works for any kind of user; customer, technician, or developer.

Are you a current user of this product?

No